Artificial intelligence

PREDICTABILITY WITH AI/ML


When Covid-19 impacted the market, we saw many companies taking control of what they could and one of the main actions was to freeze costs.

Even during these challenging times there are still many areas to explore, we see that the patterns of the customers have changed and provides the possibility to invest and develop new revenue streams and in-turn increase turnover and profitability in the short and long-term basis.

This is what we would like to share in this blog and also exemplify.

Lesson from the Airline industry, they work with the data which is internal and external. Internally from the point of view that we have X % booked seats for a certain flight and need to discount or increase costs due to high or low availability. Combining this with external factors such as, which weekday it is, Christmas, New year’s Summer holidays etc. which will impact the price for the customer and of course the other way around in low season when many aren’t travelling the airline tickets tend to be lower.

There are so many industries who have the data but don’t always use it to be able to fill capacity.

I will exemplify:

Imagine the last time you had dinner at a restaurant, you sat down with your friends or family received the menu and ordered your food and drinks. You are next to a big wide window with a fantastic view. You look around the restaurant and see that not everyone has the same view, however everyone is paying the same price. 

If you eat at a restaurant on a Monday or a Friday, it’s usually the same price, right?

Ask yourself would you be willing to pay a bit more for having a great view and booking when it’s Friday or Saturday evening and being sure to get a table? I’m sure in many cases you would. The same thing goes the other way around to also provide an incentive for customers to pay a little less to come before the peak hours or other day of the week at a lower cost. This is something the pubs and bars around the world invented a long time ago and named “Happy hour”.

It’s about collecting the data, analyzing and adjusting and the technology to make this happen has been developed.

This is just one example how to in these challenging times it’s possible to increase revenue and profitability with help of AI/ML.

What would you like to predict and would have an impact on your business to increase revenue and profitability?

Please feel free to reach out to us and we would be happy to listen to your idea and how to turn that idea into a solution.  

People

One-year anniversary at TIQQE:


Late last week it hit me that I’ve been part of TIQQE for over a year.
In this blog I would like to share some of my experiences from the previous year. 

I started in November 2019, I was excited, filled with energy, many ideas of what we could do and to be honest I was nervous and at times I still am.

It started great, it was a booming market, we have great company with fantastic employees and customers, and I spent most of my days spending time with them. 

We have always said we want to build something different – We want TIQQE to be something else.

We kicked off 2020 by setting the strategy ahead and didn’t want this to be set within a small group of people, so we opened this up to the entire company and workshopped together from our set vision and mission. Together we defined what was important for everyone and then together set a plan and started to execute. The result was outstanding, I was blown away by the amount of great ideas and the involvement by everyone and what pleased me the most was that we did this together.

Then just around the corner the pandemic hit, we saw a rapid change in the market and understood that we needed to act quickly. We needed to take control of what we could internally and then focus on sales externally and adapt to the market. We set a plan in place and started to execute, somethings worked and of course many didn’t.

We had one rule during the pandemic, we don’t let anyone go and stick together. Whatever it takes and make sure to always find a way, to ensure our peoples safety. 

I’ve personally made many mistakes in the past year, everything from saying the wrong thing, making wrong decisions and feeling of course I could have handled certain situations better. At the same time, it’s been very fun, at times it’s been challenging, very developing and I’m extremely thankful to have the possibility to work with people who are kind, understanding, helpful and out-standing within what they do.

My key take aways from my first year are:

  • You don’t need to have all the answers
  • The more questions you ask the more you learn 
  • Reflect, reflect, reflect
  • Don’t be afraid to say I don’t know
  • Don’t see employees and customers – See individuals
  • Most importantly always be nice
AWS

AWS re:Invent Online 2020

Usually this time of the year we at TIQQE are getting prepared for re:Invent, traveling to Las Vegas and having our yearly Reinvent comes to you live streamed from our office in Örebro together with our friends, customers and employees. 

This year will of course be a little different but still the possibility to take part online! 

You are well on your way to the best few weeks of the year for Cloud. Make sure to join AWS re:Invent and learn about the latest trends, customers and partners. Followed by many excellent key notes, Break-out sessions, Tracks and not to forget all the possibilities to deepen your knowledge and be provided with training and certifications.

So, whether you are just getting started on the cloud or are an advanced user, come and learn something new at the AWS re:Invent Online 2020.

Make sure to register yourself on the link below and secure your place to re:Invent 2020! 

https://reinvent.awsevents.com/

Want to get started with AWS? At TIQQE, we have loads of experience and are an Advanced Partner to AWS. Contact us, we’re here to help.

Machine Learning

TIQQE enters the world of AI

In the past years we have seen a huge uprising of AI/ML companies across the market. Artificial intelligence and Machine Learning is a part of our everyday lives and will be for the foreseeable future.

This is an area which TIQQE has decided to invest heavily in, both to meet the needs of our customers and also to extend our offering to the market.

The first of September Torbjörn Stavenek joined our team at TIQQE. Torbjörn is an AI expert and will lead our investment in the AI domain.

AI has already started to grow within TIQQE and we have several customers in different market segments.

One of our strategic partners is Neurolearn. Neurolearn is a company based at the AI Innovation Hub close to Örebro Universitet and they are at the forefront of AI research. Together we combine our strengths within AI and cloud services. One example is our joint collaboration in supplying an AI solution to the start-up Beescanning which has won several awards thanks to the AI solution based on computer vision to fight the Varroa mite. In the next coming weeks, we will be sharing different customer cases where we have helped companies across the Nordics with AI solutions.

Since AI is applicable in so many different areas, our go to market approach is simple: we will never try to sell you an AI solution to fix a problem you were not aware of that you had. However we will ask you specifically which challenges you are facing, what goals you have and if there is a match then let us find a way forward together on how to solve it.

If you are interested in learning more about our AI investment then please don’t hesitate to reach out.

COVID-19

Post corona thoughts

The corona pandemic has shown that being able to adjust cost according to market demand is a core capability for a company. Serverless computing is the solution to the problem.

It’s of course too early to claim that we are a through the corona pandemic and things will be going back to as they were before. We really doubt that it ever will go back to the way it was before. Only in the past few months we have seen a huge change in how we work, all from running online meetings, a huge increase in number of digital events, how we collaborate etc.

Things that we saw in the market at the start of Covid-19 was of course cost cutting, freezing costs and postponing different initiatives and projects. Unfortunately, Covid-19 might be with us for a while so is this a long-term solution? Just looking back 6-7 months the market was entirely different than it is right now. We have also seen companies who have been booming during this period.

At TIQQE we reach out to 150 companies each month to get an understanding of where the market is and where it’s heading.

If we would highlight two interesting areas it would be the following:

High demand, lack of capacity causing downtime and lost business

When we have reached out to companies who are booming at the moment, companies with high demand struggle with the amount of load they need to handle. IT has challenges with handling the loads which in turn causes downtime and of course lost business. Is the answer then to scale up the infrastructure during this period?

Low demand, over capacity and cutting back costs

When speaking with customers who in one way or another have entered into a recession, their challenge is unused capacity. When looking at cost cuts it makes sense to cut it back but at the same time, how do they scale up once it picks up again?

The benefit with serverless

One of the main benefits with serverless is exactly that, you have a scalable, flexible IT which is adaptable over time no matter if it’s a recession or booming.

In uncertain times it’s important to take control over of what you can, define your prediction of the future might look like and make sure not to make decisions which could be a win on a short-term basis but be a loss in a long-term perspective.

At TIQQE this is exactly what we help our customers with, we help you find the right solution, which is scalable, flexible and adaptable to change no matter what the market situation is for you.

Please feel free to reach out to us if you have questions or need to scale your business to address the higher or lower demand.

#theTIQQEcode

Halftime and time for vacation

We have just passed the second half of 2020, who would have predicted that this is how it would look like? What a huge impact Covid-19 has had on the entire market. Thanks to all employees, customers and partners who have supported us beyond imagination.

It was just about 6 months ago we had our yearly kickoff with our employees at TIQQE. We shared our vision and mission and put our strategy in place together with our employees.

Two months later Covid-19 hit the Swedish market hard, it put us all in a different mode, which was, how do we ensure that we are able to keep all our people during these difficult times. It was a time where we all needed to put our heads together, work as a team every step of the way. This included everything from cutting costs, re-focusing sales, making sure that everyone was well informed and most importantly communication.

We decided our top priority was to first and foremost ensure not letting go of any of our staff and from that decide the priorities and decisions. Sales was more than ever an extremely important part of the solution to rapidly reach out to the market and interpret where the market is, where the customers are and how we align our offerings to the market. Within two weeks, all the actions we had brainstormed where executed on and we found our fit in this uncertain market. Time passed and we worked with different scenario planning, if this happened then we need to do this and if this happens, we should do that etc. Some came true some didn’t. We executed and we broke many eggs, somethings worked some didn’t, we learnt and then moved forward with the next idea.

Was it all doom and gloom? Of course not, it challenged us all, it challenged us to think differently. We had different circumstances than before and we found better and more effective ways to interact with our customers. When it came to our employees, we needed to be creative and we tried many different things and most recently we had a summer party online with all our employees, something we hadn’t even imagined possible 6 months ago.

The result?

Even during these challenging times, we still managed to grow in pretty much every area.

  • 0% turnover of customers & employees
  • 76% growth with new employees
  • Improved diversity from 17% women to 33%
  • 100 % growth with new customers
  • All time high in employee satisfaction (eNPS)
  • All time high in customer satisfaction (NPS)

With this blog we would like to share with you the past 6 months at TIQQE but also to send out a huge thank you to all our customers, employees and partners who have all been extremely important. Thank you and we look forward to work with you and hopefully be able to meet face to face in the near future.

Thank you!

COVID-19

We want to help!

It’s hard not to be impacted by the devastating effects of Covid-19. The unprecedented restrictions, social distancing, losing employment and sickness has had a profound impact on our society, not to mention those who have lost loved ones. We want to help!

We have been looking at ways to help those affected and one practical way is to provide practical help to those whose livelihoods have been impacted.

At TIQQE, each day consists of reading different CV’s from applicants, listening to our customers needs and understanding what they require. We have together read 1000s of CV’s, received 1000s of customer requests, prepared 1000s of employees before going for a customer interview and we think that this is an area in which we can help.

If you are looking for a new job and need help with the following:

  • Putting together your CV
  • Personal letter
  • Test run an interview
  • Pep talk
  • Or just someone to listen

Please feel free to contact us

Jacob Welsh, jacob.welsh@tiqqe.com, +46 768 100714

Sofia Sundqvist, sofia.sundqvist@tiqqe.com, +46 768 100715

Cloud economics

License to kill

Using commercial software and paying expensive licenses is old school and no longer necessary. Cloud provide you with flexibility and you only need to pay for what you use. No investments necessary.

In May I’m sure many of you, including myself, was looking forward to the release of the new James Bond film, with the famous slogan – License To Kill.

Unfortunately, due to Covid-19, this film premier has been postponed but the reality of License to Kill within IT-licenses and infrastructure has never been more important than now.

We are in contact with roughly 150 companies across Sweden every month, mainly to understand where the market is at this point of time and how we need to align to be able to meet the market with their challenges.

In the past few months the market has really changed, most companies are “pulling the handbrake” and cutting down their variable costs, freezing new initiatives etc. What comes to a surprise is the number of licenses many companies have, everything from Office365, different on-premise & cloud platforms which are based on traditional license models which are core based and very expensive.

When buying licenses, with a traditional license model, you buy a capacity up-front which you are planning to use during a longer term, usually between 1-5 years. Of course, during this period, you are able to “scale up” and purchase more cores. But overall you will always be paying for more than you need at the point of time of the purchase.

Traditional on-premise platforms when scaling will have the following effects:

  • Additional cores
  • Additional servers
  • Not fully utilized 
  • Generate additional costs

This is costing companies across the globe huge amounts of money which could be spent on better things or even in these uncertain times also saved.

Here are a few examples:

  • On-Prem infrastructure
  • Integration platforms, Enterprise Service Bus
  • API-Platforms
  • Identity & Access Management platforms
  • Service & Assessment Platforms

The list is long and most likely you are running one or several at your workplace today.

So what’s the solution?

Both from a license and an infrastructure perspective the Cloud is the obvious choice this enables you to both scale up and down. At TIQQE we purely focus on AWS and the capabilities to scaling, not paying up-front license costs, pay for what you need at this point of time are all the key points to moving to the cloud.

Ask yourself if you need to renew your licenses anytime soon. Do you want to buy more licenses or do you want a second opinion?

We have all the tools in place to quickly identify your costs today and what the costs would be if you would instead operate in the cloud.

This blog is mainly focused on a cost saving perspective but there are many more examples what the cloud provides you with.

I really recommend checking the following blogs out:

4 ways of reducing cost and increase liquidity

#theTIQQEcode

Stop focusing on customers and employees!

In recent times we see a huge rise of companies stating that they are employee first or customer first company i.e. customer centric & employee centric, an organization which is out-side in and not inside out. I’m sure you have heard all of this before. But is this a recipe for success? In this blog I would like to challenge this and provide you with a different perspective.

Employees

In our companies’ employees are our most valuable assets, they are the ones who build services or products for our customers to consume. But are employees just employees or are they in-fact also people? I’m sure you will agree with me that all employees are also people who come from different backgrounds, have different opinions, different experiences, ideas, challenges etc. So why do we continue to talk about employee first, employee centric etc. Why not instead focus on the individual person instead and focus on their strengths and provide them with the best foundation for them to succeed? Because if we as an employer manage to make every person in the company seen, heard and engaged in the company’s mission – won’t success be the result?

Why aren’t I mentioning people’s weakness and how we should overcome them? Let’s go back to when you employed the new addition to your team, did you employ them because of their strengths or weaknesses? The answer is obvious, but does this mean we should never coach our people when something isn’t right? Of course not, however it’s about how we do it and for this to work there is one vital key ingredient which this person must have, and this is – to be humble and always have a willingness to develop. Then the person will be open to new ideas and other viewpoints than their own and that is when you will build a successful team with everyone bringing the best they have to the table.

Customers

Customers are so important and they help us to develop, they provide us with new areas to explore and of course they pay our bills and put our food on the table. Without our customers we wouldn’t have a company so you could easily argue that customers are very important for any company to succeed. But is it really the customers who make this happen or is it actually the people at the customer who enable this?

Employees are about the people and the same argument goes for customers, every interaction with our customers is with people. That’s why, as stated in the beginning of this blog, we need to focus on the people who we work with at customers. Focusing on understanding their challenges, what are keeping them up at night, what is required to make them successful and how we can help to enable this. Because if the people at customers are successful won’t that also result in the success of the customer?

TIQQE

At TIQQE we believe in people intimacy, we believe in focusing on the individual who ever you are, whether or not you are a customer, an employee or a partner. The main focus is how we enable success for you and in most cases, the people we meet are the people who can answer that question. How we get there? Let’s do that together.

We don’t come to you with a ready-made solution and thinking this will be the solution to your problem. We won’t turn to you as an employee thinking that we know where you are and what you want to achieve without hearing this from you. Together we can help you develop in the direction you desire.

Let’s focus on people intimacy!

As a child I was always told that a problem shared is a problem halved, so if you have a challenge facing you or looking for new employment where the focus is on you as an individual, then please don’t hesitate to reach out.

#theTIQQEcode

Meet Rebecca from IHM Business School

We love people who wants to learn and challenge the present so when we got the opportunity to host Rebecca for her practice in her studies at IHM Business School, we grabbed it. Meet Rebecca, an ambitious young woman who wants to make a difference in the IT industry within sales and marketing.

Rebecca Kressner is a first year student at IHM Business School in Gothenburg. Rebecca is born and raised in Oslo and with main experiences from the retail industry but are now living in Gothenburg. She study sales and marketing and are looking forward to a professional life within the IT industry where she wants to make a difference. The industry needs more women and sales representatives who focuses on what’s best for the customer so we’re happy to inspire in any way we can.

We asked a number of questions to Rebecca.

What did you know about TIQQE before you started?

I knew TIQQE was an innovative company with values like always being nice.

Why did you want to join TIQQE?

I wanted to join TIQQE because I believe that it’s a company that is one step ahead and is helping the society to develop towards the future IT solutions. Also, because the company quote “Enable ideas, challenge the present, never stop learning and always be nice” really spoke to me and are company values that I want to be a part of.

What was your first impression of TIQQE the first week?

My first impression the first week at TIQQE was that the people working here are extremely passionate and have a great experience and knowledge of how to run a business, but still with a humble approach.

What is your role at TIQQE?

My role at TIQQE is as a Sales Intern. I attend my first year at IHM Business School in Gothenburg.

How has your fist time been at TIQQE?

My first time at TIQQE has been very educational and valuable, and of course very exiting to meet a lot of new talented people.

What are you looking forward to in the nearest future?

I am looking forward to learning even more, to put what I’ve learned into action. Also, to develop further within TIQQE.

What do you know about TIQQE now?

I know that TIQQE is a structured company with focused employees who have the customer’s best interest in mind. A company just in the beginning of its’ journey, TIQQE is the future!

Thanks for sharing Rebecca!