Partners

Expedition Zervicepoint

Last week I was invited to participate in a podcast by our friends at Zervicepoint. The podcast was about sales and marketing which is my favorite subject but we also touched upon culture and other interesting subjects.

Zervicepoint is a self service and automation portal for companies who wants to provide their employees with an easy to use interface for consuming various internal services. The Zervicepoint team has operated within Enfo for 10+ years but are now managing their business on their own. They are documenting their journey in a podcast called Expedition Zervicepoint which is available on Spotify. It’s a relaxed format with interesting discussions around topics I think is important when building a company. Rickard Lööf is the CEO and Anna Claesson is the CMO of Zervicepoint, both close friends and partners to us at TIQQE.

Rickard Lööf, CEO, and Anna Claesson, CMO, at Zervicepoint in the making of yet another podcast.

Last week I was invited to share some thoughts of what we do at TIQQE in regards to sales and marketing. Rickard asked what I believe is the most important thing to succeed in sales. I believe that we too often complicate sales and marketing and forget about the basic concept – to help customers improve their business. Selling implies a push oriented approach where the seller tries to convince the buyer to buy something with various selling techniques. I’ve never seen that approach work in the long term. Yes, you might make the quota that quarter but in my view, sales is about building relationships and trust for the long term. If you manage to establish trust, where the customer feel that you actually care, you will not only grow faster than average but also improve your profitability. In the podcast, I shared some of my believes around building a customer oriented culture and sales organization.

We also discussed the concept of structure and systematic approaches within sales and marketing which both Anna and myself believe is a cornerstone in successful sales and marketing. The opposite to structure and systematics is ad-hoc and activity based which both of us believe is devastating as it promotes individuals and dismantle team efforts. Systematic approaches is not the same as to be process driven. Process driven sales organizations tend to be more focused on the sales process than to adapt to the actual customer situation. A systematic approach can still be customer centric, agile, flexible and fast but relies on a structured and systematic way of performing tasks which can be measured and improved over time.

We have a lot in common with Zervicepoint, operating in eco systems is one of them. The traditional “do everything yourself” is old school and doesn’t work in this new connected world. We believe in co-creation with partners and even competitors for the customers best interest and we have a couple of ideas of how we can co-create value for our respective customers. Stay tuned! We also share the same ideas around how to build an autonomous business based on strong cultural values. Maybe that’s a subject for a future podcast, who knows.

We wish Rickard, Anna, Johan and the whole team Zervicepoint all the best in your future endeavors, you’re awesome!

If you’re interested in providing your employees with a great user experience around ordering different internal services, have a look at Zervicepoint. If you’re interested in listening to the podcast you have to wait a few weeks but relax, we will post it here as soon as it’s available.

COVID-19

Watch our Biztalk Replace webinar

In March, we launched a series of ideas of how companies who are suffering from the Covid-19 pandemic can quickly reduce cost and increase liquidity. If you missed the webinar around our second idea, reducing cost by replacing you Biztalk platform, you can watch it today.

Many companies are under tremendous financial pressure due to the COVID-19 virus. In early March, we sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company.

You can read a summary of the cost saving series here. The summary include links to all 4 ideas to give you a deeper insight of each idea. Every idea also include a financial business case which have two purposes:

  • Translate technology into tangible financials to motivate your CFO to support the idea.
  • Provide a business case template to reflect your specific prerequisites.

Biztalk Replace

Every organization needs to connect data between applications and databases to support their business processes. There are a lot of ways of solving the integration need but many companies have bought an integration platform from one or more of the major product vendors in the market such as Microsoft Biztalk, Tibco, Mulesoft, IBM Websphere etc. If you’re one of them, we have good news for you and your CFO.

According to Radar Group, who made a survey of 200 Swedish companies a few years back, integration is a hidden cost bomb. On average, companies spend 140 000 SEK in maintenance cost per year and per integration. On average, a company with 300 employees have 50 integrations if you’re in the retail or in the distribution sector, 70 integrations if you’re in the manufacturing sector according to the survey. The cost of integration is substantial.

You can read the full blog post here

You can watch the webinar here

Webinar

Cloud optimization webinar

Join our cloud optimization webinar the 25:th of August between 08:30 to 09:15. Learn how to lower your monthly AWS bill with 40-50% by optimizing your AWS accounts.

Managing cloud infrastructure is different to managing infrastructure on-prem. It’s easy to provision new resources but it’s equally easy to forget to decommission resources when they’re not needed. Further more, performance tuning is often not part of daily routines and only performed when there are performance problems. Optimization is not supposed to be performed occasionally but rather on a regular basis to ensure a cost effective use of cloud computing.

Join this webinar to find out how you can work with continuous optimization to lower your monthly AWS bill. You can also read this blog post which includes a financial comparison between optimized vs. non optimized AWS infrastructure.

Join our webinar the 25th of August at 08:30 to 09:15.

Please enroll here

Tiqqe People

Who is Claude Shannon?

Claude Shannon was an American mathematician, electrical engineer and cryptographer known as the “father of information theory”. He was born in 1916 and died in 2001. During his lifetime, he managed to invent several break throughs and the digital revolution started with him. He deserves wider recognition and that’s why we dedicate this blog post to his memory.

He’s one of the great men of the century. Without him, none of the things we know today would exist. The whole digital revolution started with him.

Neil Sloan, AT&T Fellow

Claude Shannon lived in the same era as Alan Turing who is widely known as the man who broke the German Enigma code during WW2. The two met in the early 1940’s in Washington sharing ideas which complemented each others research.

Shannon began his graduate studies in 1936 at Massachusetts Institute of Technology (MIT). During his time at MIT, he invented switching circuits based on Boolean algebra. Boolean algebra was first introduced by George Boole in 1847 and is the basic concept of digital communication, “1s and 0s”. Switching circuits is the fundamental concept that underlies all electronic digital computers today. The work was documented in his master’s degree thesis “A Symbolic Analysis of Relay and Switching Circuits” which was published in 1937. The master thesis earned him the Alfred Nobel American Institute of American Engineers award in 1940 and was considered the most famous master thesis of the century.

In 1948, Shannon published another paper – “A Mathematical Theory of Communication”. In this paper he defined the subject of information theory and proposed a linear schematic model of a communication system, which was a new idea. Communication was then thought of as requiring electromagnetic waves to be sent down a wire. The idea that one could transmit pictures, words, sounds etc. by sending a stream of 1s and 0s down a wire. Shannon introduced the word “bit” for the first time.

Shannon was also a pioneer within artificial intelligence and machine learning. In 1950, he published a groundbreaking paper on computer chess which led to the first full game played by the Los Alamos MANIAC computer in 1956. The same 1950, he created the electronic mouse “Theseus” which could solve maze problems. It was a magnetic mouse controlled by a relay circuit that enabled it to move around a maze of 25 squares and finally learn the way out of the maze.

The maze configuration was flexible and it could be modified at will. The mouse was designed to search through the corridors until it found the target. Having traveled through the maze, the mouse would then be placed anywhere it had been before and because of its prior experience it could go directly to the target. If placed in unfamiliar territory, it was programmed to search until it reached a known location and then it would proceed to the target, adding the new knowledge to its memory thus learning. Shannon’s mouse appears to have been the first learning device of its kind.

According to Neil Sloane, an AT&T Fellow who co-edited Shannon’s large collection of papers in 1993, the perspective introduced by Shannon’s communication theory (now called information theory) is the foundation of the digital revolution, and every device containing a microprocessor or microcontroller is a conceptual descendant of Shannon’s publication in 1948.

There are a lot of interesting information about Claude Shannon on the Internet. Here’s a few sources you might want to explore. Enjoy!

Wikipedia

History-Computer

Theseus – the artificial intelligent mouse (YouTube)

Webinar

Incident automation webinar

Join our incident automation webinar the 9:th of June between 08:30 to 09:15. Learn how to automate 70% of your incidents with AWS Step Functions.

Incident handling is often a highly manual process in most companies. It requires 1st, 2nd and 3rd line resources in a service desk to manage error handling of the applications, databases and infrastructure. Further more, some expert forum, or Change Advisory Board, are usually in place to work with improvements to reduce tickets and incidents. A lot of people is required just to keep the lights on.

What if you could set up monitoring alerts that automatically triggers automated processes and resolves the incidents before the users even notice them and place a ticket to your service desk. Sounds like science fiction? Check out this webinar where Max Koldenius will reveal how to set up incident automation using AWS Step Functions.

Join our webinar the 9th of June at 08:30 to 09:15.

Please enroll here

COVID-19

4 ways to reduce cost and increase liquidity.

Many companies are under tremendous financial pressure due to the COVID-19 virus. We sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company. We are posting these 4 ideas in a blog series.

4 ways to reduce cost and increase liquidity

We provide 4 hands-on ideas of how you can reduce cost and increase liquidity in the short term. All ideas include financial examples to provide a clear view of the potential of each idea in your context. We have created 4 business case templates to help you customize and translate each idea into tangible value for your organization, just give us a call and we will help you. Bring some good news to your CFO in these challenging times with some hands-on, concrete and proactive ideas of how to reduce IT costs.

Idea #1 – Hardware refresh

With a depreciation cycle of 36 months, you’re looking at a 33% replacement of servers and storage in your datacenter this year. Now is a good time to challenge the default decision to replace those servers with new ones and consider cloud instead.

Read blog post

Idea #2 – [ insert integration product here ] replace

Every organization needs to connect data between applications and databases to support their business processes. There are a lot of ways of solving the integration need but many companies have bought an integration platform from one or more of the major product vendors in the market such as Microsoft Biztalk, Tibco, Mulesoft, IBM Websphere etc. If you’re one of them, we have good news for you and your CFO.

Read blog post

Idea #3 – incident automation

Incident handling is often a highly manual process in most companies. It requires 1st, 2nd and 3rd line resources in a service desk to manage error handling of the applications, databases and infrastructure. Further more, some expert forum, or Change Advisory Board, are usually in place to work with improvements to reduce tickets and incidents. A lot of people is required just to keep the lights on. Imagine if you could automate most of your incidents.

Read blog post

Idea #4 – infrastructure optimization

Managing cloud infrastructure is different to managing infrastructure on-prem. It’s easy to provision new resources but it’s equally easy to forget to decommission resources when they’re not needed. Further more, performance tuning is often not part of daily routines and only performed when there are performance problems. Optimization is not supposed to be performed occasionally but rather on a regular basis to ensure a cost effective use of cloud computing. If you need to find quick ways of reducing your costs, optimizing will be one tool to use to bring good news to your CFO.

Read blog post

Webinar

Join our Biztalk replace webinar

Your integration platform is a cost bomb according to Radar Group so if your company are looking for quick savings due to the COVID-19 crisis, we can help you save 50-60% and provide an ROI in less than a year.

Many companies are under financial pressure during the ongoing pandemic and are looking for ways to reduce cost in the short term.

Your integration platform is a cost bomb according to a study by Radar Group. This webinar will present how you can replace your existing integration platform with a modern cloud solution from TIQQE and cheer up your CFO with substantial savings.

Join our webinar the 5th of May, 08:30-09:15, to learn more.

Please enroll here

You can also read our blog post including a financial example of a company with 100 integrations.

  • 2MSEK in savings the first year
  • 8MSEK in savings the following years
  • 34MSEK in accumulated savings in 5 years (49%)
  • Return on investment, less than a year

If you’re planning an upgrade from Biztalk 2016 to 2020, you will have an even greater business case.

Welcome!

COVID-19

4 ways to reduce cost and increase liquidity. #4

Many companies are under tremendous financial pressure due to the COVID-19 virus. We sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company. We are posting these 4 ideas in a blog series and in this blog post, we will present the fourth and final idea in the series to improve your financials – optimize your AWS infrastructure.

#4 – Optimize your AWS infrastructure

This fourth and last post in our series of “4 ways to reduce cost and increase liquidity” we will focus on optimizing your AWS infrastructure. There are great potential to reduce your AWS bill by optimizing.

Managing cloud infrastructure is different to managing infrastructure on-prem. It’s easy to provision new resources but it’s equally easy to forget to decommission resources when they’re not needed. Further more, performance tuning is often not part of daily routines and only performed when there are performance problems. Optimization is not supposed to be performed occasionally but rather on a regular basis to ensure a cost effective use of cloud computing. You can read more about optimizing here.

We have performed a number of optimization projects during the years and we always identify substantial and remarkable savings. If you need to find quick ways of reducing your costs, optimizing will be one tool to use to bring good news to your CFO.

Example – a company with a monthly billing of 150 000kr

You need to consider this example as generic because it very much depends on what services you use, what share of serverless vs. EC2 instances you have etc. For the purpose of this example, we assume you have a quite common setup in AWS which we normally find when we engage with customers.

This company have a monthly billing of 150kSEK per month. We’re comparing the annual AWS cost as-is with an optimized service from us.

Year 0 represents the investment year and in this case it includes an initial analysis of 30kSEK. After reviewing the infrastructure, we are able to present a more detailed business case with a much higher precision than this example.

This company have an annual cost of 1.8MSEK per year. They would need to invest 30kSEK to enable the optimization service from us which in turn will lower the AWS cost to 1MSEK per month including a continuous optimization service from us. The total cost as-is would be 10.8MSEK over 6 years compared to 6.3MSEK for the optimization service.

AWS infrastructure as-is versus an AWS optimization service

The graph below shows yearly savings and accumulated savings over 6 years. This company would save 700kSEK the first year and 756kSEK the following years. The return on investment in this example is 7.2 months. The accumulated savings is 4.5MSEK over 6 years, or 42%.

Accumulated savings of an optimized AWS infrastructure

As mentioned before, there are of course a lot of ifs and buts in any calculation and specifically in this case as it heavily depends on how the infrastructure is set up and managed today. We have created a template for helping companies calculate a comparison between as-is and an optimization service from us. The initial analysis will reveal the potential in your specific company.

Please contact me or any of my colleagues if you would like to do the exercise for your company, we’re here to help.

This is the final example of how we can help you reduce costs and increase liquidity in the short term. Please check out the previous 3 ideas.

#1 – Hardware refresh

#2 – [ insert integration product here ] replace

#3 – Incident automation

COVID-19

4 ways to reduce cost and increase liquidity. #3

Many companies are under tremendous financial pressure due to the COVID-19 virus. We sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company. We are posting these 4 ideas in a blog series and in this blog post, we will present the third idea to improve your financials – automate your incident handling.

#3 – Automate your incident handling

This third tip of reducing cost and increasing liquidity only apply for organizations already running workloads in AWS. However, if you’re interested in our first tip, move to cloud instead of replacing servers which is due for refreshment this year, this apply for you as well.

Incident handling is often a highly manual process in most companies. It requires 1st, 2nd and 3rd line resources in a service desk to manage error handling of the applications, databases and infrastructure. Further more, some expert forum, or Change Advisory Board, are usually in place to work with improvements to reduce tickets and incidents. A lot of people is required just to keep the lights on.

What if you could set up monitoring alerts that automatically triggers automated processes and resolves the incidents before the users even notice them and place a ticket to your service desk. Sounds like science fiction? Check out Max Koldenius TIQQE Talk about AutoOps.

Let’s put some numbers on such a scenario.

Example – a company with 1000 incidents per month

In this example, we have a company with 1000 incidents per month. We assume an average cost of 156kr for handling an incident which is based upon a public report of service desk costs.

We’re comparing the manual cost with an automated incident handling service from us. We’re practicing automated incident handling in our own service desk and we’re currently managing 90% of all incidents by automation. In this example, we assume a 70% automation potential.

Year 0 represents the investment year and in this case it includes an incident analysis and the setup of the service, a total of 80kSEK.

This company would have a yearly cost of 1.9MSEK for manual incident handling. They would need to invest 80kSEK to enable automated incident handling and would then have a yearly cost of 768kSEK for the automation service from us. The accumulated cost for manual incident handling would be 11.2MSEK over 6 years compared to 4.7MSEK for the automation service.

Comparison between manual incident handling and automation

The graph below shows savings per year and accumulated savings. This company would save 1MSEK the first year and 1.1MSEK per year the following years. The return on investment in this example is 5.4 months. The accumulated savings equals 6.5MSEK in 6 years, or 58%.

Accumulated savings of incident automation

There are of course a lot of ifs and buts in any calculation and the numbers are just interesting if you can identify yourself in them. We have created a template for helping companies calculate a comparison between manual and an automated incident handling service from us. We can customize most of the data to simulate your specific prerequisites to make it as accurate as possible.

Please contact me or any of my colleagues if you would like to do the exercise for your company, we’re here to help.

Stay tuned for more examples of how we can help you reduce costs and increase liquidity.

COVID-19

4 ways to reduce cost and increase liquidity. #2

Many companies are under tremendous financial pressure due to the COVID-19 virus. We sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company. We are posting these 4 ideas in a blog series and in this blog post, we will present the second way to improve your financials – replace your integration plattform.

#2 – [ insert integration product here ] replace

Every organization needs to connect data between applications and databases to support their business processes. There are a lot of ways of solving the integration need but many companies have bought an integration platform from one or more of the major product vendors in the market such as Microsoft Biztalk, Tibco, Mulesoft, IBM Websphere etc. If you’re one of them, we have good news for you and your CFO.

According to Radar Group, who made a survey of 200 Swedish companies a few years back, integration is a hidden cost bomb. On average, companies spend 140 000 SEK in maintenance cost per year and per integration. On average, a company with 300 employees have 50 integrations if you’re in the retail or in the distribution sector, 70 integrations if you’re in the manufacturing sector according to the survey. The cost of integration is substantial.

Microsoft Biztalk

If you’re running your integrations on Microsoft Biztalk, you’re probably considering an upgrade from version 2016 to 2020 if you haven’t already upgraded. Upgrades are often a major effort in time, resources and cost but are of course not unique for Microsoft, it’s part of using any commercial software. If you’re planning an upgrade, you have much to gain by challenging that upgrade and consider cloud instead.

Example – a company with 100 integrations

In this example, we’re looking at a company with 100 integrations. We’re not including an upfront cost of an upgrade so again, if you’re planning an upgrade you will have an even better business case.

We’re comparing the existing maintenance cost with a managed serverless integration service from us. The business case includes the transformation cost of rebuilding all integrations and deploying them in AWS. Monitoring, incident and problem management is included in the price to be fully comparable. Hardware, licenses and High Availability are included as well.

Year 0 represents the investment year and in this case, it’s the transformation cost of rebuilding the existing integrations to cloud. There are no investments for “as is” if you’re not planning for an upgrade.

This company would have a yearly cost of 14MSEK to manage their existing integrations, all included except external consultants for management and monitoring. They would need to invest 6MSEK in transformation costs and the recurring cost for the cloud solution would be 6MSEK per year, all included. The accumulated cost as-is would be 70MSEK over 5 years compared to cloud which would be 36MSEK including the transformation cost of 6MSEK.

Cost comparison between using an existing integration product vs. cloud

The graph below shows savings per year and accumulated savings. This company would save 2MSEK the first year and 8MSEK per year the following years. The return on investment in this example is less than a year, 10.3 months. The accumulated savings equals 34MSEK in 5 years, or 49%.

To shorten the return on investment, AWS offers generous fundings to reduce the transformation costs. Such funding is not included in this business case so there might be room for improvements.

Business case of using cloud, accumulated savings for 5 years.

There are of course a lot of ifs and buts in any calculation and the numbers are just interesting if you can identify yourself in them. We have created a template for helping companies calculate a comparison between keeping the existing integration platform versus a cloud based integration service from us. We can customize most of the data to simulate your specific prerequisites to make it as accurate as possible.

Please contact me or any of my colleagues if you would like to do the exercise for your company, we’re here to help.

Stay tuned for more examples of how we can help you reduce costs and increase liquidity.