Digitalization

Digitalization is dead, long live digitalization

Half of the companies on the fortune 500 list have disappeared in the last 20 years. That means 250 multibillion-dollar companies, 12 companies a year, 1 per month for the past 20 years has been replaced. Why? Emerging technologies are the main reason and it is both an opportunity and a threat. An opportunity if you explore it and a threat if you neglect it.

Half of the companies on the Fortune 500 list have disappeared in the last 20 years. Why?

The simple answer to that question is because they haven’t been able to adapt to changing demands and changing markets. For the past 40 years, technology has been the main driver for change and 25 years ago, Internet was introduced to universities. Since then, Internet has enabled completely new business models and digitalized complete supply chains, from manufacturers to end customers. It has disrupted almost every industry and changed the way we communicate and how we consume and ship goods and services on a global level. There is substantial evidence of the impact of the Internet where retail, logistics and entertainment being a few of them.

The problem with emerging technologies is that the effects are slow enough to go under the radar for boards and management teams for a long time and once changes are visible, it’s often too late to respond. Changing large organizations is a time-consuming process, especially if it includes changing the very way of how they do business. Another problem is that new technology starts in the tech community and is hard for non-technical people to encode and translate into business impact. The decision power in an organization are board and management teams who often do not have deep technical insights.

Furthermore, emerging technologies often get a conceptual name, which then becomes a buzz word such as “ebusiness” in the late 90’s and “on-demand” in the beginning of the century. The buzz word today is “digitalization”. You get 15.5 million hits on google if you make a search for digitalization. There are thousands of interpretations of what it is and what you should do making it really hard to translate it into your own context. These concepts usually get warned out before the new technology has even made an impact, further complicating the process of spotting and translating new technology for a board or a management team.

I read an interesting article by William Bergh, who practiced as CEO for one month at Adecco. The article is a reflection of his time as CEO during the Covid-19 outbreak and how to manage a company in the midst of a crisis. He argues that the characteristics of a crisis is the element of surprise, the lack of information, the need for speed and the opportunity to change. The element of surprise is central because it arises no matter the speed of the cause. Some might argue that surprises are sudden by nature but that is not the case according to William Bergh. He mentions Covid-19 as a good example. Many were aware of Covid-19 for months before it hit but its impact surprised all of us. The same goes for mega trends. We know that automation, AI and machine learning will change our world profoundly, but we will nevertheless be surprised about how they will impact us.

Trust me, digitalization or whatever we call the new emerging technologies, is just in the beginning. It will continue to disrupt industries and companies making even more remarkable changes in the Fortune 500 list in the future. This is both an opportunity and a threat for every company across the globe. It’s an opportunity if you start exploring how new technology can enhance and develop your business but a threat if you neglect it and just hope for the best. One thing is sure, there will be changes in every industry and if you don’t reinvent yourself, someone else will do it for you.

So, what is our advice at TIQQE and how can we help?

We offer you 3 pieces of advice.

Start with the customers

You need to start with the customer interface and work backwards from there. How can you improve the customer experience with new technology? How can you leverage your data to build new digital products or solutions for the benefit of your customers? Don’t wait until your customers are asking for something you can’t provide because then it will be too late. Align with someone who understands both sides of the fence; customer innovation and modern technology.

Enable your digital capabilities

Your digital capabilities will not be enabled in your legacy infrastructure. You need to establish an agile and scalable business infrastructure on top of your legacy infrastructure to enable digital products and services.

Start small

Our final advice is to start small and prove the value. Identify one thing that would provide your customer with some form of new value. Build that service all the way from the customer to the backend systems and establish your new business infrastructure as you go. Do not fall in the trap of big architectural plans and designs as it will never be completed.

We have extensive experience of designing and building digital product and services for both small and large customers. Please feel free to contact any of us.

If you wish to read William Bergh’s interesting article of managing a company in crisis you can find it here. He is 25 years old by the way and the analysis is razor sharp.

COVID-19

Watch our Optimization webinar

In March, we launched a series of ideas of how companies who are suffering from the Covid-19 pandemic can quickly reduce cost and increase liquidity. If you missed the webinar around our fourth idea, reducing cost by optimizing your existing AWS workloads, you can watch it today.

Many companies are under tremendous financial pressure due to the COVID-19 virus. In early March, we sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company.

You can read a summary of the cost saving series here. The summary include links to all 4 ideas to give you a deeper insight of each idea. Every idea also include a financial business case which have two purposes:

  • Translate technology into tangible financials to motivate your CFO to support the idea.
  • Provide a business case template to reflect your specific prerequisites.

AWS workload optimization

Managing cloud infrastructure is different to managing infrastructure on-prem. It’s easy to provision new resources but it’s equally easy to forget to decommission resources when they’re not needed. Further more, performance tuning is often not part of daily routines and only performed when there are performance problems. Optimization is not supposed to be performed occasionally but rather on a regular basis to ensure a cost effective use of cloud computing.

You can read the full blog post here.

You can watch the Swedish webinar here.

You can watch the English webinar here.

Webinar

Watch our Incident Automation webinar

In March, we launched a series of ideas of how companies who are suffering from the Covid-19 pandemic can quickly reduce cost and increase liquidity. If you missed the webinar around our third idea, reducing cost by automating your incident handling, you can watch it today.

Many companies are under tremendous financial pressure due to the COVID-19 virus. In early March, we sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company.

You can read a summary of the cost saving series here. The summary include links to all 4 ideas to give you a deeper insight of each idea. Every idea also include a financial business case which have two purposes:

  • Translate technology into tangible financials to motivate your CFO to support the idea.
  • Provide a business case template to reflect your specific prerequisites.

Incident Automation

Incident handling is often a highly manual process in most companies. It requires 1st, 2nd and 3rd line resources in a service desk to manage error handling of the applications, databases and infrastructure. Further more, some expert forum, or Change Advisory Board, are usually in place to work with improvements to reduce tickets and incidents. A lot of people is required just to keep the lights on.

What if you could set up monitoring alerts that automatically triggers automated processes and resolves the incidents before the users even notice them and place a ticket to your service desk. Sounds like science fiction? Check out this webinar where Max Koldenius will reveal how to set up incident automation using AWS Step Functions.

You can read the full blog post about incident automation here

You can watch the webinar here

Webinar

Hardware refresh webinar

Join our hardware refresh webinar the 29:th of September between 08:30 to 09:15. Learn how to reduce your infrastructure cost by 30-40% by moving to cloud.

With a depreciation cycle of 36 months, you’re looking at a 33% replacement of servers and storage in your datacenter this year. Now is a good time to challenge the default decision to replace those servers with new ones and consider cloud instead. Here are a few reasons why:

  • You don’t have to make the capital expenditure upfront which will have a positive impact on your cashflow and your balance sheet.
  • You will lower your cost by an average of 30-40%
  • You don’t have to buy capacity to last for 36 months with low utilization the first couple of years.
  • You pay for what you use and you can scale up or down in capacity by pressing a button.
  • You are making the inevitable move to cloud sooner than later

Join our webinar the 29th of September at 08:30 to 09:15. We will provide you with the tools to assess cloud vs. on-prem workloads from a financial, security and technical perspective. The webinar will be hosted in Swedish with English slides

You can also read our blog post of a business case example of a company with 300 servers and 50TB storage.

Please enroll here.

Partners

What is a soap bubble organization?

I had the pleasure to participate in a podcast hosted by our friends at Zervicepoint a few weeks ago. I shared some of the thoughts we have at TIQQE around sales and marketing but also revealed the concept of a soap bubble organization.

Expedition Zervicepoint is a podcast series about the life of Zervicepoint and you can read more about Zervicepoint and their journey in a previous blog post we published in June. In the blog post, I promised to share when the podcast went live on Spotify and now it is!

What is a Soap Bubble Organization, really? And what happens if the bubble bursts? 🤔

In this episode, we are visited by none other than Anders Eriksson from TIQQE. Anders is a dedicated person with long experience in both sales and marketing. He has a very interesting view on how these areas should be run and how, in today’s digital world we live in, we reach out in the best possible way to simultaneously create value and confidence.

Join us in a 63-minute session where we promise mind-blowing ideas on how to take your organization to the next level! 

Expedition Zervicepoint on Spotify

Want to find out more about Zervicepoint? Here are a few sources of information:

Zervicepoint webpage

Follow Zervicepoint on LinkedIn

Partners

Expedition Zervicepoint

Last week I was invited to participate in a podcast by our friends at Zervicepoint. The podcast was about sales and marketing which is my favorite subject but we also touched upon culture and other interesting subjects.

Zervicepoint is a self service and automation portal for companies who wants to provide their employees with an easy to use interface for consuming various internal services. The Zervicepoint team has operated within Enfo for 10+ years but are now managing their business on their own. They are documenting their journey in a podcast called Expedition Zervicepoint which is available on Spotify. It’s a relaxed format with interesting discussions around topics I think is important when building a company. Rickard Lööf is the CEO and Anna Claesson is the CMO of Zervicepoint, both close friends and partners to us at TIQQE.

Rickard Lööf, CEO, and Anna Claesson, CMO, at Zervicepoint in the making of yet another podcast.

Last week I was invited to share some thoughts of what we do at TIQQE in regards to sales and marketing. Rickard asked what I believe is the most important thing to succeed in sales. I believe that we too often complicate sales and marketing and forget about the basic concept – to help customers improve their business. Selling implies a push oriented approach where the seller tries to convince the buyer to buy something with various selling techniques. I’ve never seen that approach work in the long term. Yes, you might make the quota that quarter but in my view, sales is about building relationships and trust for the long term. If you manage to establish trust, where the customer feel that you actually care, you will not only grow faster than average but also improve your profitability. In the podcast, I shared some of my believes around building a customer oriented culture and sales organization.

We also discussed the concept of structure and systematic approaches within sales and marketing which both Anna and myself believe is a cornerstone in successful sales and marketing. The opposite to structure and systematics is ad-hoc and activity based which both of us believe is devastating as it promotes individuals and dismantle team efforts. Systematic approaches is not the same as to be process driven. Process driven sales organizations tend to be more focused on the sales process than to adapt to the actual customer situation. A systematic approach can still be customer centric, agile, flexible and fast but relies on a structured and systematic way of performing tasks which can be measured and improved over time.

We have a lot in common with Zervicepoint, operating in eco systems is one of them. The traditional “do everything yourself” is old school and doesn’t work in this new connected world. We believe in co-creation with partners and even competitors for the customers best interest and we have a couple of ideas of how we can co-create value for our respective customers. Stay tuned! We also share the same ideas around how to build an autonomous business based on strong cultural values. Maybe that’s a subject for a future podcast, who knows.

We wish Rickard, Anna, Johan and the whole team Zervicepoint all the best in your future endeavors, you’re awesome!

If you’re interested in providing your employees with a great user experience around ordering different internal services, have a look at Zervicepoint. If you’re interested in listening to the podcast you have to wait a few weeks but relax, we will post it here as soon as it’s available.

COVID-19

Watch our Biztalk Replace webinar

In March, we launched a series of ideas of how companies who are suffering from the Covid-19 pandemic can quickly reduce cost and increase liquidity. If you missed the webinar around our second idea, reducing cost by replacing you Biztalk platform, you can watch it today.

Many companies are under tremendous financial pressure due to the COVID-19 virus. In early March, we sat down to figure out what we can do to help and came up with 4 ways of how we can reduce cost and increase liquidity in the short term for a company.

You can read a summary of the cost saving series here. The summary include links to all 4 ideas to give you a deeper insight of each idea. Every idea also include a financial business case which have two purposes:

  • Translate technology into tangible financials to motivate your CFO to support the idea.
  • Provide a business case template to reflect your specific prerequisites.

Biztalk Replace

Every organization needs to connect data between applications and databases to support their business processes. There are a lot of ways of solving the integration need but many companies have bought an integration platform from one or more of the major product vendors in the market such as Microsoft Biztalk, Tibco, Mulesoft, IBM Websphere etc. If you’re one of them, we have good news for you and your CFO.

According to Radar Group, who made a survey of 200 Swedish companies a few years back, integration is a hidden cost bomb. On average, companies spend 140 000 SEK in maintenance cost per year and per integration. On average, a company with 300 employees have 50 integrations if you’re in the retail or in the distribution sector, 70 integrations if you’re in the manufacturing sector according to the survey. The cost of integration is substantial.

You should reconsider your next Biztalk upgrade project

You can read the full blog post here

You can watch the webinar here

Webinar

Cloud optimization webinar

Join our cloud optimization webinar the 25:th of August between 08:30 to 09:15. Learn how to lower your monthly AWS bill with 40-50% by optimizing your AWS accounts.

Managing cloud infrastructure is different to managing infrastructure on-prem. It’s easy to provision new resources but it’s equally easy to forget to decommission resources when they’re not needed. Further more, performance tuning is often not part of daily routines and only performed when there are performance problems. Optimization is not supposed to be performed occasionally but rather on a regular basis to ensure a cost effective use of cloud computing.

Join this webinar to find out how you can work with continuous optimization to lower your monthly AWS bill. You can also read this blog post which includes a financial comparison between optimized vs. non optimized AWS infrastructure.

Join our webinar the 25th of August at 08:30 to 09:15.

Please enroll here

Tiqqe People

Who is Claude Shannon?

Claude Shannon was an American mathematician, electrical engineer and cryptographer known as the “father of information theory”. He was born in 1916 and died in 2001. During his lifetime, he managed to invent several break throughs and the digital revolution started with him. He deserves wider recognition and that’s why we dedicate this blog post to his memory.

He’s one of the great men of the century. Without him, none of the things we know today would exist. The whole digital revolution started with him.

Neil Sloan, AT&T Fellow

Claude Shannon lived in the same era as Alan Turing who is widely known as the man who broke the German Enigma code during WW2. The two met in the early 1940’s in Washington sharing ideas which complemented each others research.

Shannon began his graduate studies in 1936 at Massachusetts Institute of Technology (MIT). During his time at MIT, he invented switching circuits based on Boolean algebra. Boolean algebra was first introduced by George Boole in 1847 and is the basic concept of digital communication, “1s and 0s”. Switching circuits is the fundamental concept that underlies all electronic digital computers today. The work was documented in his master’s degree thesis “A Symbolic Analysis of Relay and Switching Circuits” which was published in 1937. The master thesis earned him the Alfred Nobel American Institute of American Engineers award in 1940 and was considered the most famous master thesis of the century.

In 1948, Shannon published another paper – “A Mathematical Theory of Communication”. In this paper he defined the subject of information theory and proposed a linear schematic model of a communication system, which was a new idea. Communication was then thought of as requiring electromagnetic waves to be sent down a wire. The idea that one could transmit pictures, words, sounds etc. by sending a stream of 1s and 0s down a wire. Shannon introduced the word “bit” for the first time.

Shannon was also a pioneer within artificial intelligence and machine learning. In 1950, he published a groundbreaking paper on computer chess which led to the first full game played by the Los Alamos MANIAC computer in 1956. The same 1950, he created the electronic mouse “Theseus” which could solve maze problems. It was a magnetic mouse controlled by a relay circuit that enabled it to move around a maze of 25 squares and finally learn the way out of the maze.

The maze configuration was flexible and it could be modified at will. The mouse was designed to search through the corridors until it found the target. Having traveled through the maze, the mouse would then be placed anywhere it had been before and because of its prior experience it could go directly to the target. If placed in unfamiliar territory, it was programmed to search until it reached a known location and then it would proceed to the target, adding the new knowledge to its memory thus learning. Shannon’s mouse appears to have been the first learning device of its kind.

According to Neil Sloane, an AT&T Fellow who co-edited Shannon’s large collection of papers in 1993, the perspective introduced by Shannon’s communication theory (now called information theory) is the foundation of the digital revolution, and every device containing a microprocessor or microcontroller is a conceptual descendant of Shannon’s publication in 1948.

There are a lot of interesting information about Claude Shannon on the Internet. Here’s a few sources you might want to explore. Enjoy!

Wikipedia

History-Computer

Theseus – the artificial intelligent mouse (YouTube)

Webinar

Incident automation webinar

Join our incident automation webinar the 9:th of June between 08:30 to 09:15. Learn how to automate 70% of your incidents with AWS Step Functions.

Incident handling is often a highly manual process in most companies. It requires 1st, 2nd and 3rd line resources in a service desk to manage error handling of the applications, databases and infrastructure. Further more, some expert forum, or Change Advisory Board, are usually in place to work with improvements to reduce tickets and incidents. A lot of people is required just to keep the lights on.

What if you could set up monitoring alerts that automatically triggers automated processes and resolves the incidents before the users even notice them and place a ticket to your service desk. Sounds like science fiction? Check out this webinar where Max Koldenius will reveal how to set up incident automation using AWS Step Functions.

Join our webinar the 9th of June at 08:30 to 09:15.

Please enroll here