Customers

Welcome Ekebygruppen to TIQQE

We are proud to welcome Ekebygruppen as a new customer to TIQQE. Ekebygruppen has decided to move business critical applications to AWS.

Ekebygruppen is a group with several subsidiaries that is active in healthcare and care. They provide high quality primary care and housing for young people and young adults.

Ekebygruppen has decided to move their business critical infrastructure to AWS, including all domains for the group. When looking for a supplier, Ekebygruppen wanted to find a partner with extensive experience of cloud security as their data contain critical health care information. They also looked for a partner/friend/buddy to trust for their future cloud journey. Due to the sensitivity of the data, TIQQE will provision the services from the AWS region Stockholm.

Welcome to TIQQE, we’re looking forward to a long term partnership.

Cloud security

The Swedish Corona App, nothing for American clouds, or..?

A colleague came some time ago and said that the reporting around the Swedish Corona App questioned Amazon Web Services (AWS) as host. Not good for an AWS Partner. Based on what I read, some high-pitched screams in that direction existed. But what I found was at least one crucial misconception – storage, some discomfort about cloud, and eSam references of course.

My unscientific summary of what I read is that it is about costs, hasty decisions and a sense of urgency, possible disregard of the Swedish Public Procurement Act, privacy concerns due to storage of health data and eSam recommendations, the suitability of American cloud operators and, some implicit misconception and general discomfort about utilizing the cloud.

My intention is not to review the reporting in this blog post even though I will touch on some aspects related to the suitability of using American cloud providers below, as well. But I start with the storage confusion.

Cloud service does not equal cloud storage

Primarily I address an implicit assumption many outside our industry often make. That you always are forced to store your data in that cloud when you use a cloud service provider such as AWS, Microsoft Azure or Google. This is not true. Data can be stored in the cloud or somewhere else. All depends on the service you use or provide.

When reading the reporting I can see this misconception shines through. It is an implicit assumption we often meet in our customer dialogues as well. My guess is that this misconception comes from the frequent use of cloud based services in our daily life and the discussion about privacy.

Cloud storage optional for SaaS providers. Why not for customers?

When developing a SaaS (Software-as-a-Service) service in a cloud such as AWS, Microsoft Azure or Google Cloud you as a developer can choose where data shall be stored. In short it is a design decision. This opens up for a foresighted SaaS developer to give the customer a choice as well.

It provides an opportunity to differentiate the offerings and have different solutions for data storage as options for the customers. A do-or-die requirement in some industries where data and storage location is crucial. It can be a business blocker to lack this agility for customers in some industries.

In AWS there are several different services and solutions that can be used to provide this flexibility for both the SaaS provider and the customer.

The use of American cloud providers or not?

The other thing I want to comment on is the underlying concern about using AWS as a platform when they developed the Swedish Corona app (RIP?). When reading the reporting it seems like there are two concerns in relation to this.

  1. The fear that data shall be stored on US servers.
  2. The fact that AWS is an American company and therefore obeys to American laws.

Point 1: Mitigated by automatically enforcing Region Blocking to Sweden

It is possible for a SaaS provider utilizing AWS to explicitly limit both the storage and processing to specific regions by using region blocking rules that are applied automatically. In AWS it is possible to limit access to i.e. region Stockholm. And then it is guaranteed that no data or processing of data is performed outside Sweden.

Combining this with the storage differentiation discussed above makes a strong argument for the possibility to use an American cloud provider for sensitive data processing.

Point 2: Mitigated with strong arguments before selecting cloud provider

I have always been a strong advocate for using cloud services and I love the flexibility and freedom given by AWS. Now is that said. Again! When reading the reporting and the concern about using AWS it is clear that the eSam recommendation to public authorities about the risk to use cloud providers that is subject to foreign laws, come into play. The eSam recommendation is about law interpretation and as a non-lawyer I will not step into that area. But one thing is clear. At least for me.

Not everyone agrees with eSam and their recommendations. Both SKR and respected IT lawyers disagree with eSam about the strong guarantees needed for a swedish authority to use non-swedish cloud service providers. This disagreement will most likely end up in court sometime.

What to do?

It is hard to give general advice due to legal implications. But I think a good idea is to consider starting an investigation about the suitability of using large cloud providers for a selective set of data. And carefully document every step in the process up to a decision of which one to use. It is a better way to ask yourself if the cloud is suitable for you, instead of claiming that it is not, based upon fear.

What shall I think when discussing the suitability of cloud usage?

One way is to start reading my blog post where I argue why the question “Is The Cloud suitable for me?” is better than “Is The Cloud Secure?”. It is a  discussion of cloud security from a business benefit perspective –  https://tiqqe.com/is-the-cloud-secure/.

And then it might be of interest to evaluate if a Cloud First Strategy can be something for you. What I mean with a Cloud First Strategy (CFS) is available in my blog post – https://tiqqe.com/we-all-need-a-cfs-you-too. In the post, I argue that it is all about creating a cloud positive mindset.

Tiqqe Talk

TIQQE TALK: State of the cloud

Where are Swedish organizations in terms of cloud adoption? How far have they come and are anything holding them back? Listen to Malin Andersson and Anders Eriksson giving their view of where the market is today.

The talk is in Swedish.

Tiqqe Talk

TIQQE TALK: Security in the cloud

Check out the latest TIQQE TALK with Kennet Wahlberg, our Security Lead. Kennet talks about the security in the cloud which is a top concern when we talk with new customers.

TIQQE TALK: Security in the cloud
Cloud security

Is The Cloud secure?

We talk with a lot of customers and the two questions, or opinions, we meet frequently is; The Cloud is expensive and The Cloud is not secure. We cover the economical part of The Cloud in a separate blog post, this post will dive into the question whether or not The Cloud is secure. It’s an interesting question, but in general wrong. A better question is; “Is The Cloud suitable for me?”

When facing the question or the statement “The Cloud is not secure!”, meant to close the discussion. I try avoid answering. Instead I turn the question around. “Do you think that your business will benefit from shorter time-to-market, higher speed in business innovation and meeting customer expectations, less upfront investment for IT equipment and a competitive edge towards the rest of your industry?” If only the answer hints off a Yes. I reply; “Then we make The Cloud secure for you!”

The Cloud is secure enough

Normally when talking about The Cloud we often mean the big Public Clouds provided by companies like Microsoft, Google, AWS, AliBaba etc. Today they all have built in services similar to traditional on-premises security controls but with other names. In many cases with built in capability to provide traceability and transparency that facilitates monitoring and compliance evidence.

Source: http://www.eventid.net/docs/onprem_to_cloud.asp

This makes it possible to get at least the same security level in the The Cloud as on-premises. What’s needed is likely a changed skill set in the organization when operating in The Cloud.Another very important thing to understand about The Cloud is that the responsibility “up” there is shared. But it’s not shared in an obscure way. It is very well defined. The cloud provider is responsible for the security OF The Cloud and the customer is responsible what’s IN The Cloud. Shared, and crystal clear. If google “shared responsibility model” you got millions of hits and can check yourself what it means for a specific cloud provider. I give AWS view as an example below.

Source: AWS Shared Responsibility Model

If we apply the above on two use cases, the responsibility works according to the following. If you choose to use The Cloud as a:

  • virtual datacenter and install some virtual computer with relational databases and additional softwares. You are responsible for the security of the operating system on the virtual computers you installed, the update of the database engine and additional softwares as well as the data you are putting into the database. The cloud provider is responsible for the virtual Datacenter and you for everything you put into it.
  • virtual service center and selects a high level database service or a full fledge cloud based business application (SaaS), such as Salesforce. You are responsible for the data you put into the services. Not the computers and the software the services are running on. That is the the cloud provider’s responsibility.

The consequence is that the customer decides and are in total control of how secure their part of the responsibility shall be and the cloud provider about their part. The way the cloud provider commit is via certification towards recognized standards such as ISO-27001/2, HIPAA etc etc. and that they maintain their certifications and continuously publish reports of compliance.

The responsibilities are clear and the tools are there to make The Cloud as secure as needed.

If The Cloud is suitable, is a business decision

But in order to understand why I think the question should be “Is The Cloud suitable for me?” We need to take one step back. What is it that actually shall be secured? It’s normally not the computers in the data centers or the software on them we talk about.

We want to secure the information we put into them, and the capability to process it and utilize it for the benefit of our business. We want to make public only that information that shall be public, and keep the rest hidden for the public. But accessible for the right audience at the right time. 

The question left to answer is. Are we allowed to put the data in The Cloud. If the answer is “No” then the The Cloud is not suitable even if it can be secure enough from a technical perspective. But if the answer is “Yes”, partly or fully, then The Cloud is a competitive candidate towards on-premises.

What kind of requirements can forbidd a organization to put their data in The Cloud. I see to major groups of requirements:

  • Legal requirements
  • Contractual requirements

Legal requirements are hard to challenge. But contractual ones can be discussed with the other parties. So in order to answer the question if the The Cloud is suitable, we need to know what the law say and what contractual requirement we have for the specific set of data we plan to move to The Cloud, and of course the processing of it.

When we know that, we not only understand if The Cloud is suitable. We also have information enough to select a suitable cloud provider. For the set of data that is not allowed to be moved to The Cloud. On-premises operation might be the only choice left.

An embryo to a Cloud First strategy

Doing this exercise we have turned the question of “Is The Cloud Secure?” to a normal business decision about balancing business benefits and business risks. At the same time we have created the first embryo of a Cloud First strategy. That’s not bad.

Besides security, another common opinion about The Cloud is that it’s expensive. Read Anders Erikssons blog post “Cloud is expensive”.




People

Kennet Wahlberg is joining Tiqqe

We’re proud to welcome Kennet Wahlberg as our new Cloud Security and Compliance Lead.

Kennet has more than 20 years of experience within the fields of security and compliance. He has worked as both CIO and as an expert consultant for several companies. In recent years, he has focused on the new General Data Protection Regulation and privacy, which is two of his favourite subjects.

As security is becoming more and more important for our customers when moving data and applications to the cloud, Kennet will be of great support to our customers. He will also be leading our AWS certification initiatives and consulting in our transition services.

Kennet will work out of Linköping and be a part of our distributed team.