#theTIQQEcode

Halftime and time for vacation

We have just passed the second half of 2020, who would have predicted that this is how it would look like? What a huge impact Covid-19 has had on the entire market. Thanks to all employees, customers and partners who have supported us beyond imagination.

It was just about 6 months ago we had our yearly kickoff with our employees at TIQQE. We shared our vision and mission and put our strategy in place together with our employees.

Two months later Covid-19 hit the Swedish market hard, it put us all in a different mode, which was, how do we ensure that we are able to keep all our people during these difficult times. It was a time where we all needed to put our heads together, work as a team every step of the way. This included everything from cutting costs, re-focusing sales, making sure that everyone was well informed and most importantly communication.

We decided our top priority was to first and foremost ensure not letting go of any of our staff and from that decide the priorities and decisions. Sales was more than ever an extremely important part of the solution to rapidly reach out to the market and interpret where the market is, where the customers are and how we align our offerings to the market. Within two weeks, all the actions we had brainstormed where executed on and we found our fit in this uncertain market. Time passed and we worked with different scenario planning, if this happened then we need to do this and if this happens, we should do that etc. Some came true some didn’t. We executed and we broke many eggs, somethings worked some didn’t, we learnt and then moved forward with the next idea.

Was it all doom and gloom? Of course not, it challenged us all, it challenged us to think differently. We had different circumstances than before and we found better and more effective ways to interact with our customers. When it came to our employees, we needed to be creative and we tried many different things and most recently we had a summer party online with all our employees, something we hadn’t even imagined possible 6 months ago.

The result?

Even during these challenging times, we still managed to grow in pretty much every area.

  • 0% turnover of customers & employees
  • 76% growth with new employees
  • Improved diversity from 17% women to 33%
  • 100 % growth with new customers
  • All time high in employee satisfaction (eNPS)
  • All time high in customer satisfaction (NPS)

With this blog we would like to share with you the past 6 months at TIQQE but also to send out a huge thank you to all our customers, employees and partners who have all been extremely important. Thank you and we look forward to work with you and hopefully be able to meet face to face in the near future.

Thank you!

Customers

Welcome Textilia to Tiqqe

Textilia, a leading textile service solution company in the Nordics, just signed a managed service agreement with Tiqqe to manage business critical integrations.

Textilia

Textilia offers smart, environmentally friendly and cost effective textile service solutions for quality conscious customers in the healthcare and care sector in the Nordic region. This means that every day, Textilia wash and deliver over 100 tonnes of work clothes and textiles all over the country and make many hard-working people feel professional pride and dignity in the middle of a tough reality.

Textilia are approximately 650 employees and located in eight locations in Sweden and have a turnover of approximately SEK 600 million per year.

Integration as a Service

Textilia’s customers are primarily large organizations in the healthcare and caring sector. An important part of the business is the data integration between Textilia and their customers to ensure a seamless service. Strict service level agreements requires a solid and reliable integration solution.

Tiqqe provide Integration as a Service (IaaS) based upon serverless technology in AWS public cloud. It’s a highly reliable and scalable service where Tiqqe take full responsibility for the integration functionality.

Contact

Anders Eriksson, Head of Sales and Marketing

Textilia

Glenn Messelth, IT Manager

Customers

Welcome Sonat to Tiqqe

Sonat is a leading consultancy within supply chain management and logistics. Sonat has signed an agreement with Tiqqe for managing business critical integrations.

Sonat

Sonat is a development partner in supply chain and logistics with expertise and services in both fourth-party logistics and consulting.

Sonat offers a comprehensive solution that covers everything from developing supply chain management strategies to implementing them. They have all the expertise needed to operate and develop their customers logistics functions. Sonat are the only one in the Nordic countries.

About 80% of the business is fourth-party logistics (4PL). Sonat then acts as their customers internal department and manages, for example, an entire logistics or transport department. Sonat services include procurement for inventory, forecasting and master planning and administration of the customers transport. The remaining 20% ​​consists of consultancy in supply chain and logistics.

Integration as a Service

The agreement is set to deliver business critical integrations for Sonat. As Sonat is managing critical logistics for their customers, the data communication between Sonat, customers and logistics partners are a crucial part of Sonat’s service. Tiqqe will provide a highly scalable and reliable integration service based upon serverless technology in AWS public cloud.

Contact

Anders Eriksson, Head of Sales and Marketing

Sonat

Malin Persson, Chief Executive Officer
Joakim Restadh, Chief Technology Officer