In November last year I was contacted by Mathias and Oskar who attend their last year of the Information technology program at Örebro University. They wondered if they could do their SUP (System Development Project) at TIQQE during this semester.
In late January we kicked their project off, so now a couple of weeks in I interviewed them to get a feeling of their experience of us so far.
1. What did you know about TIQQE before you contacted us, and why did you choose TIQQE?
Mathias – I knew that TIQQE was a company focused on AWS. But I had also heard that TIQQE is a modern company that values both employees and customers highly.
When I was searching for a place for the system development project, I searched for a company who could offer me more than just a challenging project. For me, the company’s culture, values and the opportunity for personal and professional growth were at least as important. After Oskar and I had an interview with TIQQE, I think we realized that TIQQE could offer what both of us were looking for.
Oskar – An employee on TIQQE told us about TIQQE and the way the company values its employees. She also told us what programming languages are mainly used. This made TIQQE attractive for us. I’ve got the feeling that Örebro is kind of a C# hotspot and as a preference, I would much rather work with some other programming language and cloud services. Which TIQQE offers.
2. What was your first impression when you met your first TIQQE:r?
Mathias – They gave a professional impression, provided a welcoming atmosphere and made us feel like a part of their team. We got the feeling that we were valuable to them and that our project are important for the business.
Oskar – Professionalism. Even though we had not begun our project yet at the time, We were met with respect and the staff made us feel like a valuable resource.
3. How has your first time been at TIQQE?
Mathias – It’s been great. The people here are nice and we have been introduced to a lot of new concepts that we have to learn, which is fun.
Oskar – It has been good. Both me and Mathias are eager to start the Project. We have gotten the feeling that the project is of high value for the company, so it is exciting.
4. What will be your actual work while doing your ”SUP – System Utvecklings Projekt” at TIQQE?
Mathias – In short, we will review the current time reporting- and billing system to identify unnecessary time-consuming processes and then investigate what can be done smarter and what can be automated. We have to come up with a new design and then implement it. Which means we need to integrate systems and automate processes.
Oskar – The Project is about refactoring and remake the current salary and time reporting systems. We need to integrate systems and automate processes to save time for the employees, which then creates business value for the company.
5. What are you looking forward to in the nearest future?
Mathias – It’s exciting to be a part of a real system development project, where I will be involved in all parts from analysis to implementation. Come up with a solution that will hopefully make everyday work a bit easier for someone else. But also gain a deeper understanding about cloud computing, learn all the cool AWS features and get to know more TIQQE:rs.
However, I’m also looking forward to getting my bachelor’s degree and starting my career.
Oskar – For this project, I am looking forward to starting developing the solution because it can make a difference for the company.
In life in general, I am looking forward to taking my bachelor’s degree in information technology so I can start my career.
A warm welcome and we’re very happy to have you with us!! We look forward to what you will accomplish at TIQQE during this spring semester.
On January 31 2020 the first Covid-19 case was reported in Sweden. After that very little has remained the same. Successively the restrictions have increased and as an employer it’s really hard to navigate in all Do’s and Don’ts, and if you like me sets great value in the personal interactions and building relations it has been a challenge. Except the fact that we usually interact in the office that we now don’t, we also used to do fun stuff together after office hours – that we now don’t do. Most of us are also friends in different constellations, which has made it natural for us to stay after we closed our laptops and just hang out in the office playing board games or meet up outdoors for a AW.
So how do we keep up the feeling that it is us together that are doing things? Well, we keep on doing things. A little adjusted execution and not as spontaneous but we still do them in a way that allows us to follow all restrictions. So during last spring, summer and autumn we went downhill biking, golfing, stand up paddle boarding, frisbee-golfing, and we closed 2020 with a christmas-cheering online which actually worked since me and Jacob drove around delivering sparkling drinks to all employees.
Then we started 2021 with an online workshop where all could come up with online activities, or onsite if we can make it with the restrictions. The goal for us was to have one activity per month until June (where we hope to be vaccinated and actually meet). So far we’ve had wine tasting online and one italian-dinner where we cooked together and upcoming is Crossfit, Baking Pastries and Outside training. We record the events so anyone can “join” afterwards.
And my experiences around setting these team-activities up is that it isn’t that hard.
A few tips on what we’ve done to make it easier for everyone to join:
- Every employee has an account with our local food delivery service – connected to our corporate one, and the ones that live in places that haven’t got the simular buy their food and take it as outlays. The account is used for every event where we in a normal day would sit together and eat for example lunch. Such as monthly meetings, lunch’n learns etc.
- If we have joint celebrations or online-parties, we drive around and deliver the things that we think are mandatory for the occasion.
And Yes – it takes time, but since time is all we have it’s worth it.
- We have workshops to decide what to do, where everyone has a say, just to make sure that the things that we actually do are things that most of us want to do and find interesting.
I think the key here is that we make up all things together. Everyone is not interested in participating in planning or execution but the ones that are must have a chance to do so.
My feeling is that we still, after a year of pandemic, have a community where we all want to be. Where we find joy in hanging out together.
Regardless of a pandemic or not, we work hard. And since we do, it’s even more important to also have fun together and share laughters every now and then. And there is one thing that I’m pretty sure of. When the restrictions ring off, we will not be strangers to one another from being apart for + one year. I think that more of us have gone from colleagues to friends.
Who is Kevin?
My name is Kevin and I currently live in Stockholm. I have three citizenships (Canada, U.K and Swedish) but consider myself a Canadian at heart. I grew up in a little town called Alexandria (google it😊) but have lived in many places around the world, like New York, Venezuela, Korea, Glasgow, Vancouver, Halifax and Toronto. I enjoy being in new cultures as much as I can be. I have a Sambo, a dog named Seven, and am expecting my first baby in early March. I enjoy reminding my Swedish colleagues of which country is ‘actually’ the greatest hockey hotbed on the planet (yes, its Canada).
What did you know about TIQQE before you started?
I knew that they were a young, fast-growing company focused on AWS. I have also worked with Tiqqe peoples in the past who were all high performers.
Why did you want to join TIQQE?
Tiqqe has a wide variety of skills, experience and cultures. Whether I am working on an IoT initiative with a Senior Architect or mentoring a ‘newbie’ in how to run an agile project, I enjoy these different types of challenges that will inevitably come my way with such a dynamic group.
Getting more experience in AWS and Cloud was a big factor and I also like the simplicity of Tiqqe’s offering. Everyone knows what Tiqqe does, what they are good at, and what they don’t do. This transparency with clients and aligned focus internally was compelling.
What is your role at TIQQE?
Towards customers, my skills are generally used earlier on in the project lifecycle than most of my Tiqqe teammates. Whether it’s process, policy, people or systems analysis, I analyze the as-is and identify a to-be state that addresses our client needs. You could think of me as a Business Process Analyst, Data Scientist and/or wearing the traditional Project Management hat during implementation. When its time to develop the solution (the hard part) I hand that over to the Tiqqe wizards and help ensure that the projects run smoothly.
Internally, I will be a part of the strategy team and am entrusted to mentor and coach in analysis and project management best practices.
What are you looking forward to in the nearest future?
Number 1 is for Corona to be over. From a work perspective, just to meet my team, get started on projects and learn as much as I can in AWS and from my teammates and customers.
Thank you Kevin and welcome to TIQQE!
This year has not been as we planned. We sat together for the first time on the 2d of January in Örebro and made big visions of how this year would be. We had a great Kick-off in mid January where all employees of TIQQE set the scene for the year. We had workshops, made dinner together and it felt great! A lot of laughter, warmth and forward-thinking. February went on as planned and then came March.
In March we were heading for the Philippines. We had planned this trip thoroughly, meeting up with the team, having a kick-off in Cebu, talking about leadership and getting to know eachother better.
A few weeks earlier we started to hear about a mystic flu that spread across asia. The afternoon and night before our departure we started to wonder if it was smart or not. The bags were packed, passports ready and movies downloaded to the iPads. Then it started. COVID.
The 13th of March we communicated to all our customers that we intended to keep our employees safe and that we would stop travel to meetings and assignments.
From that day we also started to encourage our employees to work from home.
With that said, we’ve had a fantastic year. Strange but great. When we realized that this wasn’t anything that would pass quickly we made some guiding decisions:
- We wouldn’t back on anyone that we’ve signed up to work with us
- If we had to do economic cuts, we would take us in the Supportgroup ( our leadership team ) first.
- At all cost, keep our employees safe as far as we can control
So, this year we’ve employed 12 more TIQQE friends in Sweden (three starts Q1 2021) and we engaged 7 new friends in the Philippines.
We have done a lot online. Lunches, monthly meetings, a summer party with an online escape room, and year-end meeting with reflection. We drove around Sweden walking and talking one-on-one and delivering prosecco so we could celebrate later online.
All the things we’ve done with our employees and customers have been successful because we do it together. No one has been in this pandemic-year alone.
So when we sum this year up, we want to THANK YOU ALL. All customers for feeling TRUST in us, so we have been able to keep collaborating and develop AWESOME stuff without physical meetings & all TIQQErs for putting up with us and having the COURAGE to have faith in our way of working. Ùbúntù – we are because We are. Let’s make 2021 better than 2020 together!
Have a wonderful Christmas & a Happy New Year
Jacob & Sofia
Our Vision at TIQQE is Vision Zero when it comes to employee and customer turnover. What do we do when one of our employees decides to leave us?
Well, we make sure that we’ve checked the following boxes
- We’ve explored every possible way
- It’s been a really really hard decision to make
- It’s what’s best for the employee
In this blog we would like to share a story about our employee #5 Benjamin Bandy who has decided to leave TIQQE. With that being said, he’s leaving us in person but never in our hearts.
Benjamin joined TIQQE just when we were starting up as a company, it was the first of september 2018.
Benjamin has been an employee and a friend who has always lived the values which are so important, he is nice, caring, sees the potential in everyone and always a pleasure to be around.
He is also a kickass techlead and developer who has always been highly appreciated by our customers.
So why does someone that lives and breathes our values want to leave? Well, two years ago Benjamin met the love of his life. Unfortunately for us she lives overseas, in the US. For some unknown reason she doesn’t think that Sweden is a fantastic place to be (coming from Silicon Valley and working for Roblox), so in a couple of weeks Benjamin will take his belongings and move 7.921 kilometers away.
Benjamin has been an amazing colleague for everyone at TIQQE, he has been a great friend and will be hugely missed by us all. However he has promised us to keep his Slack account so we can still frequently be in contact with him and not to forget that every friday morning at 4am he will wake up and join us for our weekly Quake tournament.
And we’ve created a mini-Benjy that we’ll keep in the office until you come back.
Even though he will be a few more kilometers away from us he will always have a special place in all our hearts. We wish you all the best Benjamin and hope that you come home soon!
Jacob & Sofia
I got the question, in connection with it becoming official that I would become vice president where I am now. Are you going to take your place now? What are you thinking? Will you step forward now and take your place?
That comment stuck with me. Step forward and take my place. I’m good. I’m tremendously good at my job. I am competitive, determined and over the years I have become better at running businesses forward than many men my age and in my industry do. Because I have to. I have worked all my working life in IT, which when I started consisted of less than 10% women and now stands at around 30%. I know budget, forecast on the penny when. I can see the goal that exists in ten to twenty years, make strategies for how we get there, I understand more technology than I need. I can work methodically and patiently, but above all I can see overall pictures. I have been involved in running projects worth many millions, I have worked with customers who turn over billions. I have been in smelters, traveled in mines that have more than 40 km of paved road underground, been with customers outside Sweden and gained insight into what strip mining is. My choice of profession has given me the privilege of working in Sweden, Norway, Switzerland, Italy, Greece and the USA.
I have noticed a difference in how I look at a managers and leaders role compared to many. And that is that I am completely convinced that we must change how we look at successful leaders and how we create success.
How do you measure success? How do you know you have succeeded? When are YOU the BEST leader?
Is it when I get the Tag Heuer watch because I was elected Leader of the Year? When I get to talk to 700 people about my view on leadership? Or is it when I get to have my father, who in many ways laid the foundation for how I look at leadership, in the audience at a leadership event when I give a lecture on why I lead as I do?
Of course that means something to me and that I’m proud!
What really matters to me is when people I have around me and that I am responsible for somewhat feel safe and step forward. Take a step up and take their place. Dare to write the certificate with the risk of “failing”, challenge themselves to lead interviews with potential colleagues even though you do not yet see yourself as the fantastic role model you are, dare to expose yourself and your feelings for me even though we are at work, write fantastic blogs even though it doesn’t feel comfortable. When people know that every tag-line or word of value is for real and not just talk. I look forward to when we as “leaders” understand, right in the stomach and heart, that the only thing we have as our main task is to ensure that everyone around us who is on a journey to the next step, is given the opportunity to take that step. It’s not about strategies or hidden agendas. When we release, enable and see people’s potential, there is no stopping what will be achieved.
Having said that. I have taken my place 😊 The energy I get and my feeling of success is not in my title or position. It lies in all the people around me who take their place more and more every day. So today I want to thank ❤️
I want to thank those who let me find out what my leadership philosophy is and let me practice, fail and succeed over the years and I want to thank all the amazing people who work with me today. I’ll quote Buzz Lightyear.
❤️✨ To infinity and beyond ✨❤️
Some months ago, I answered some questions about my first impressions of Tiqqe and why I decided to join. It is time to tell you more about how my journey is going and how it is getting into Tiqqe.
The first impression I had of Tiqqe was that I was in a special company, which is characterized by unique core values and that is completely different from and with all of those that compose the IT sector.
When you start a new job however, you are on a cloud and what you usually get to see the first weeks is a front of the reality that is too good to be true: the company tends to show only the best part of itself and you don’t really know your colleagues and the dynamics within the work environment.Only after two or three months you get to know the true character of the company and to face the problems across the latter. That is how it usually is but it was not like that with Tiqqe.
Tiqqe did not put up any facade, trying to show something it wasn’t. Tiqqe was transparent and honest from my first interview: #theTIQQEcode, avoiding hierarchies, stay agile, be nice, courage, team over the individuals, employees and clients first, inclusivity are real and they are aspects on which everyone of us is working on every day.
Getting into Tiqqe has been easier than what I could imagine: for the first time in my career, my goals both personal and professional go hand in hand with the goals of the company, my vision is my company’s vision.Even though I started concurrently with the beginning of the pandemic, I got the support of my colleagues and the organization. It felt natural to get into the dynamics of the company and to become part of it.
Currently I am a SRE for Postnord AWS Retail backend and I am having the opportunity to work with amazing developers and awesome people. No matter the workloads we have or the stress level we could reach, we support each other and we try to be always nice: we succeed and fail together.
Getting into Tiqqe is getting into a next generation company and I am proud of being part of it.
Why would a company at its right mind want to invest in a leadership program for all employees?
I am a people person. Throughout my whole career I’ve been working in the technology industry, and don’t get me wrong, I love technology and all things that IT enables, but even more I love the people that come with the territory and everyone’s little peculiarities. Because we all have them, our customers, employees, partners, friends and families. But the fact is that the more we know and understand each other, the little quirks that you perceive as annoyance transforms into likability. So to get there, we need to have a common ground on how we interact and communicate with each other.
We have a number of core values at TIQQE and we were born with a strong culture that we want to make sure that we maintain over time.
- Awesomeness – Always make our customers heroes, our teammates awesome
- Autonomy – Let the teams be self driven with the knowledge that they’ll always do what is right for our customers
- Ideas over status – Anyone can have the best idea. Encourage bravery in all to present smart thoughts. And be prepared to change your mind, without seeing it as a defeat.
- Courage – We want to challenge current “truths” to achieve new things.
This isn’t just important to us. It’s our highest belief that this is what will make us succeed in our joint mission to “create a company where we all want to work” that we never will want to leave and in just that small quote comes big responsibility from everyone. In order for us all to take charge of our own personal #theTIQQEcode. We’re doing this work. Simply because it is our responsibility as a company to assure that everyone has the opportunity to affect what we are and who we are. And we want to do it Together.
What if we all were leaders and How many leaders can a company have? Here at TIQQE we believe that we can have as many leaders as we are employees. Let’s start with the definition of a Leader, which of course can be very individual. Forbes published an article of the most essential qualities that define great leadership a couple of years ago. Here is some of the qualities from that article:
- Sincere enthusiasm – True enthusiasm for a business, its products or mission cannot be faked.
- Integrity – Whether it’s giving proper credit for accomplishments, acknowledging mistakes or putting safety and quality first. Great leaders always do what’s right. Even if it isn’t the best thing for the current project or even the bottom line.
- Communication skills – You can’t accomplish motivation and inspiration if you’re not a good communicator. Nor can you underestimate the importance of listening, as an integral part of communication.
- Loyalty – True loyalty is ensuring that all team members have the training and resources to do their jobs. It’s standing up for team members in crisis and conflict.
- Decisiveness – You are willing to take on the risk of decision making, with the knowledge that if things don’t work out, you’ll be held accountable.
- Empowerment – A good leader has faith in their ability to train and develop the employees. Because of this, they have the willingness to empower those they lead to act autonomously. When employees are empowered, they are more likely to make decisions that are in the best interest of the company and the customer as well.
All of the above, is something that I don’t believe is my exclusive right as my every-day work. I am convinced that all of us that are employed at TIQQE possess this within, and we all matter and have a part in the above. We are all leaders of ourselves and we all just have to practice on it to maintain it and get better at it.
Imagine the difference between one or two people defining the truth for a whole company, rather than the whole company defining what we want the company to be together. What would the difference be in commitment to the company, the mission and purpose of our business? We believe that the difference is humongous. That’s why we invest in a leadership program for all our employees. We’re building trust, practice how we communicate and how we can coach each other, discuss and practice different tools, experiences, life and work. So if you wonder what’s happening in our office one Thursday a month? We’re preparing everyone to be tomorrow’s leaders today.
We have just passed the second half of 2020, who would have predicted that this is how it would look like? What a huge impact Covid-19 has had on the entire market. Thanks to all employees, customers and partners who have supported us beyond imagination.
It was just about 6 months ago we had our yearly kickoff with our employees at TIQQE. We shared our vision and mission and put our strategy in place together with our employees.
Two months later Covid-19 hit the Swedish market hard, it put us all in a different mode, which was, how do we ensure that we are able to keep all our people during these difficult times. It was a time where we all needed to put our heads together, work as a team every step of the way. This included everything from cutting costs, re-focusing sales, making sure that everyone was well informed and most importantly communication.
We decided our top priority was to first and foremost ensure not letting go of any of our staff and from that decide the priorities and decisions. Sales was more than ever an extremely important part of the solution to rapidly reach out to the market and interpret where the market is, where the customers are and how we align our offerings to the market. Within two weeks, all the actions we had brainstormed where executed on and we found our fit in this uncertain market. Time passed and we worked with different scenario planning, if this happened then we need to do this and if this happens, we should do that etc. Some came true some didn’t. We executed and we broke many eggs, somethings worked some didn’t, we learnt and then moved forward with the next idea.
Was it all doom and gloom? Of course not, it challenged us all, it challenged us to think differently. We had different circumstances than before and we found better and more effective ways to interact with our customers. When it came to our employees, we needed to be creative and we tried many different things and most recently we had a summer party online with all our employees, something we hadn’t even imagined possible 6 months ago.
Even during these challenging times, we still managed to grow in pretty much every area.
- 0% turnover of customers & employees
- 76% growth with new employees
- Improved diversity from 17% women to 33%
- 100 % growth with new customers
- All time high in employee satisfaction (eNPS)
- All time high in customer satisfaction (NPS)
With this blog we would like to share with you the past 6 months at TIQQE but also to send out a huge thank you to all our customers, employees and partners who have all been extremely important. Thank you and we look forward to work with you and hopefully be able to meet face to face in the near future.