#theTIQQEcode

Stop focusing on customers and employees!

In recent times we see a huge rise of companies stating that they are employee first or customer first company i.e. customer centric & employee centric, an organization which is out-side in and not inside out. I’m sure you have heard all of this before. But is this a recipe for success? In this blog I would like to challenge this and provide you with a different perspective.

Employees

In our companies’ employees are our most valuable assets, they are the ones who build services or products for our customers to consume. But are employees just employees or are they in-fact also people? I’m sure you will agree with me that all employees are also people who come from different backgrounds, have different opinions, different experiences, ideas, challenges etc. So why do we continue to talk about employee first, employee centric etc. Why not instead focus on the individual person instead and focus on their strengths and provide them with the best foundation for them to succeed? Because if we as an employer manage to make every person in the company seen, heard and engaged in the company’s mission – won’t success be the result?

Why aren’t I mentioning people’s weakness and how we should overcome them? Let’s go back to when you employed the new addition to your team, did you employ them because of their strengths or weaknesses? The answer is obvious, but does this mean we should never coach our people when something isn’t right? Of course not, however it’s about how we do it and for this to work there is one vital key ingredient which this person must have, and this is – to be humble and always have a willingness to develop. Then the person will be open to new ideas and other viewpoints than their own and that is when you will build a successful team with everyone bringing the best they have to the table.

Customers

Customers are so important and they help us to develop, they provide us with new areas to explore and of course they pay our bills and put our food on the table. Without our customers we wouldn’t have a company so you could easily argue that customers are very important for any company to succeed. But is it really the customers who make this happen or is it actually the people at the customer who enable this?

Employees are about the people and the same argument goes for customers, every interaction with our customers is with people. That’s why, as stated in the beginning of this blog, we need to focus on the people who we work with at customers. Focusing on understanding their challenges, what are keeping them up at night, what is required to make them successful and how we can help to enable this. Because if the people at customers are successful won’t that also result in the success of the customer?

TIQQE

At TIQQE we believe in people intimacy, we believe in focusing on the individual who ever you are, whether or not you are a customer, an employee or a partner. The main focus is how we enable success for you and in most cases, the people we meet are the people who can answer that question. How we get there? Let’s do that together.

We don’t come to you with a ready-made solution and thinking this will be the solution to your problem. We won’t turn to you as an employee thinking that we know where you are and what you want to achieve without hearing this from you. Together we can help you develop in the direction you desire.

Let’s focus on people intimacy!

As a child I was always told that a problem shared is a problem halved, so if you have a challenge facing you or looking for new employment where the focus is on you as an individual, then please don’t hesitate to reach out.

Tiqqe People

TIQQE People – Why TIQQE

How do you compete in the modern age for talent? Jacob Welsh shares his ideas of how TIQQE attracts the best talents and provide a superior customer experience.

Jacob Welsh, CEO
People

TIQQE makes a strategic recruitment

We are thrilled to announce Anders Eriksson as Head of Sales & Marketing. Anders has been a part of the company since January as a part time sub contractor to deliver transition and transformation services to our customers. From the 21st of October, Anders will take on the responsibility for taking TIQQE to the next level in sales and marketing with an objective to realize an ambitious 5 year growth plan.

This is a strategic recruitment for TIQQE and part of our 5 year growth plan. We need to build our brand awareness and establish a strong outbound capability to reach out with our value proposition to the market.

Anders has a long and solid experience with a proven track record in both sales and marketing . The past 15 years, Anders has worked as interim Sales Director in various IT companies to develop sales organizations in the Nordic region with a focus on creating growth, profitability and customer satisfaction. Before that, Anders held positions as sales manager and sales representative for different IT companies.

Besides Anders competence, he has a perfect match with our core values at TIQQE and are a strong believer in people first, customer first.