#theTIQQEcode

You think “off-shore”, we say multicultural! #part2

As mentioned in the previous blogpost, we want to enlighten the great possibilities to work in teams with a variety of cultures and time-zones. When working with TIQQE, you will work with four nationalities from three countries and in two time-zones. We are Swedes, Philippines, Italians and Chinese. And we’re really, really, proud of that.

So, to manage that kind of spread, both geographically and culture wise, how do we at TIQQE work to overcome the gaps and misinterpretations that (of course) comes with that?

Let us start with our friends in the Philippines. When they onboard a team, they will attend a ”Western Culture” training. And Yes. It’s needed. 

Because no matter from what angle you look at us in Sweden from the outside, we do things differently., We might think that the way we do things (everything between how we want to be managed and lead to how we’re running companies) is the norm for the world, but believe me. It’s not.

So when a manager from Sweden says ”I would really appreciate if I can have that piece of work on my desk on Wednesday”. We actually mean that ”I expect that it will be on my desk on Wednesday”. This can be interpreted in two ways, depending on the receiver. If it’s a Swedish person – he or she will have it done by Wednesday. If it’s a person from any other culture, it’s probably not that important since it’s just appreciated so it might wait until next week. To say the least, we Swedes are not always so crisp in our communication.

When we recruit into teams, we look at your personality, competence, how nice you are, your willingness to learn new things and your ability to grasp and understand the business that you’re going to work for. We found that teams where there’s a mixture of personalities, time-zones and competences are the strongest. Therefor we’re not looking for a copy of anyone already amongst us, we’re looking for unique people. 

So that’s before. What happens when you start?

Lets say that you’re about to be part of a TIQQE-team. You’ve been interviewed and the team wants you to start. First thing is that there is a ”meet and greet” where you just sit down and converse with your new team-members. The human connection is essential for succeeding. 

You will get an overview of the plan within the project so you will get an understanding for the work, and together with the team you will find a ”Goldielock-task” that you can execute (not to hard and not to easy) so that you feel that you’re contributing and that it’s not that scary with the new assignment.

We have a goal that a new team-member should be able to deploy something into the AT-environment the first day.

This is how we do our team-introduction. Both very simple and quite difficult.

Now you might wonder how we work and make sure we stay connected during our days?

To get the inside-story, look out for part three!

Read the first part here

#theTIQQEcode

Keeping up the company spirit

I believe that we, as leaders, have a big responsibility to keep up our company-spirits during these different times.

When push comes to shove is when the world turns upside down and we really have to prove ourselves to our employees. We have to show that we’re not only talk-the-talk, but that we also walk-the-talk. And it’s even harder when you don’t meet the people face-to-face. Everything that you do will be easier to interpret the wrong way, especially if most of the communication is in written words.

So, what can one do?

At TIQQE we’ve been working from home since 16th March. Now, almost seven weeks later there’s a new ”normal” at our company. In the offices we have – you’re not welcome if you have any flu-signs at all. We have a slack-channel where everyone that is planning to be in the office communicate with the others so that it becomes everyones free choice wether to be in the office or not. So being in the office is the one thing that you cannot do without regulations here at TIQQE.

Here is what we do. 

We’ve been practicing on conducting all our meetings on-line, and what we found is that with a few meeting-rules, it works as well, sometimes even better. We also learned the importance of having continuous communication. I would say that we are transparent in a normal world, but these days we’ve become better at it. Of course we have been forced to make tough decisions as well. We’ve cancelled sub-contractors in favor for our own employees, but we’ve been doing it with deep respect and love.

And with the joint intention to work together again once the world settles. I try to communicate with all employees in some way, pretty frequent. We still have our monthly meetings and me and Jacob show the truth, in numbers, and the actions we’re doing with words and slides. Every weekday we have an open online-channel, our lunch-hangout, where one can join from home and eat lunch and catch up with each-other. I don’t have the possibility to join every day, but I do it as often as I can and the discussions and talks are always energy-enriching. 

We have an eNPS system that we use, sending out questions every other week to all employees to see the temperature at TIQQE. And during these times, it was heartwarming and surprising that our numbers has gone up. So, to wrap this up. It’s not the big things that makes the difference, it’s the small things and what could be easier then to step up and walk-the-talk and be your word?

TIQQE eNPS January vs April compared to industry benchmark

People

We proudly present our new COO!

We’re very happy to announce TIQQEs new COO, Sofia Sundqvist! Another strategic recruitment who will be a key player in TIQQEs future strategy. Sofia has an excellent track record of building foundations where everyone has the possibility to thrive and reach there highest potential.

With our rapid growth and increasing demand from our customers we are very glad to have Sofia Sundqvist joining us at TIQQE as our new COO.

We believe in finding the best talent across the globe, no matter where you are from, you are welcome at TIQQE. This provides us with a huge opportunity but also a challenge when aligning our vision and  developing our culture across the globe. With Sofias impressive track record of finding objectives and visions to create a culture that encourages differences, rewards innovation and embraces change will be invaluable for TIQQEs future.

“Sofia is a critical addition to our team and is the puzzle piece which we needed to be able to fully execute on our strategy. She is dedicated to people and thrives in helping others succeed and reach there highest potential, which is a perfect match with our Employee first approach and to be the last employer for all employees. With her professionalism and charisma, we also know that she will be an excellent addition to our growing team

David & Jacob