Development

TIQQE leadership program


Last september we started the TIQQE Leadership program. In this post I am going to tell you about my personal experience and reflections I did about it.


Change is constantly in our life. You deal with changes all the time: in your job, in your everyday life and in your relationships, with others and with yourself. 
Everything changes, everything evolves and you can’t stop that.
The only way to not be left behind, stuck in your safe bubble you have hardly built, is to embrace changes, to be a part of them. 

Embracing changes forces you to continuously question yourself and actively decide to make actions that could lead to failure, loss or even force you to start from scratch, again. And sure, that can be scary but it is the only way to grow and to improve yourself.
Embracing and being part of change is fundamental in a developers life.
In fact, IT leads the evolution and in the last two decades we have witnessed a real and true revolution in the sector.
Software has pervaded our lives and reshaped them.

The way of developing software evolved, so did the role of the developer.
Working in a team, having good communication with colleagues and customers, feeling empathy, being flexible and able to adapt, listening and supporting, being nice, depersonalizing, taking responsibilities and having leadership skills, are all qualities that a developer should have to be successful. 

Mastering one programming language to develop a certain kind of product on a specific infrastructure is not enough and valuable anymore.
What is important instead, is the attitude to never stop learning, to start from scratch again with a new technology.
Being ready and prepared to challenge yourself is precious. 
Despite the name, soft skills are not easy to master at all, and in order to achieve some of them you really need to be prepared to work on yourself.
Not all the IT companies have realized that yet and above all not all of them dare to change.

Receiving the invitation to join the TIQQE leadership program was for me, like receiving a message saying “we believe in you, we are investing in you”.
That was really nice. I got really thrilled about the idea that I was receiving a great opportunity to work on and improve my soft skills.
The program had the aim of working and practicing with some really simple but powerful tools and making their use a habit, something that is a natural part of our way to work and think.
The tools give us the ability to see different perspectives and help to work on ourselves not only personally but also in a team context and in a company context.

The best part of the experience was for me, the possibility of sitting together in the same room and speaking about ourselves. It gave us the possibility of getting to know each other, and learning from each other. I thought a lot about what my colleagues have told during the sessions we had and I tried to bring some of their perspective in my life.

I think it was an amazing experience that gave me a lot and that showed me how much I can grow and improve both personally and professionally, for myself and for the people around me.

#theTIQQEcode

Have you found Your place?


I got the question, in connection with it becoming official that I would become vice president where I am now. Are you going to take your place now? What are you thinking? Will you step forward now and take your place?

That comment stuck with me. Step forward and take my place. I’m good. I’m tremendously good at my job. I am competitive, determined and over the years I have become better at running businesses forward than many men my age and in my industry do. Because I have to. I have worked all my working life in IT, which when I started consisted of less than 10% women and now stands at around 30%. I know budget, forecast on the penny when. I can see the goal that exists in ten to twenty years, make strategies for how we get there, I understand more technology than I need. I can work methodically and patiently, but above all I can see overall pictures. I have been involved in running projects worth many millions, I have worked with customers who turn over billions. I have been in smelters, traveled in mines that have more than 40 km of paved road underground, been with customers outside Sweden and gained insight into what strip mining is. My choice of profession has given me the privilege of working in Sweden, Norway, Switzerland, Italy, Greece and the USA.

I have noticed a difference in how I look at a managers and leaders role compared to many. And that is that I am completely convinced that we must change how we look at successful leaders and how we create success.
How do you measure success? How do you know you have succeeded? When are YOU the BEST leader?
Is it when I get the Tag Heuer watch because I was elected Leader of the Year? When I get to talk to 700 people about my view on leadership? Or is it when I get to have my father, who in many ways laid the foundation for how I look at leadership, in the audience at a leadership event when I give a lecture on why I lead as I do?

Of course that means something to me and that I’m proud!
….but…
What really matters to me is when people I have around me and that I am responsible for somewhat feel safe and step forward. Take a step up and take their place. Dare to write the certificate with the risk of “failing”, challenge themselves to lead interviews with potential colleagues even though you do not yet see yourself as the fantastic role model you are, dare to expose yourself and your feelings for me even though we are at work, write fantastic blogs even though it doesn’t feel comfortable. When people know that every tag-line or word of value is for real and not just talk. I look forward to when we as “leaders” understand, right in the stomach and heart, that the only thing we have as our main task is to ensure that everyone around us who is on a journey to the next step, is given the opportunity to take that step. It’s not about strategies or hidden agendas. When we release, enable and see people’s potential, there is no stopping what will be achieved.

Having said that. I have taken my place 😊 The energy I get and my feeling of success is not in my title or position. It lies in all the people around me who take their place more and more every day. So today I want to thank ❤️
I want to thank those who let me find out what my leadership philosophy is and let me practice, fail and succeed over the years and I want to thank all the amazing people who work with me today. I’ll quote Buzz Lightyear.
❤️✨ To infinity and beyond ✨❤️

#theTIQQEcode

How is it to get into TIQQE

Some months ago, I answered some questions about my first impressions of Tiqqe and why I decided to join. It is time to tell you more about how my journey is going and how it is getting into Tiqqe.

The first impression I had of Tiqqe was that I was in a special company, which is characterized by unique core values and that is completely different from and with all of those that compose the IT sector.

When you start a new job however, you are on a cloud and what you usually get to see the first weeks is a front of the reality that is too good to be true: the company tends to show only the best part of itself and you don’t really know your colleagues and the dynamics within the work environment.Only after two or three months you get to know the true character of the company and to face the problems across the latter. That is how it usually is but it was not like that with Tiqqe.

Tiqqe did not put up any facade, trying to show something it wasn’t. Tiqqe was transparent and honest from my first interview: #theTIQQEcode,  avoiding hierarchies, stay agile, be nice, courage, team over the individuals, employees and clients first, inclusivity are real and they are aspects on which everyone of us is working on every day.

Getting into Tiqqe has been easier than what I could imagine: for the first time in my career, my goals both personal and professional go hand in hand with the goals of the company, my vision is my company’s vision.Even though I started concurrently with the beginning of the pandemic, I got the support of my colleagues and the organization. It felt natural to get into the dynamics of the company and to become part of it.

Currently I am a SRE for Postnord AWS Retail backend and I am having the opportunity to work with amazing developers and awesome people. No matter the workloads we have or the stress level we could reach, we support each other and we try to be always nice: we succeed and fail together.

Getting into Tiqqe is getting into a next generation company and I am proud of being part of it.

#theTIQQEcode

Leadership program at TIQQE

Why would a company at its right mind want to invest in a leadership program for all employees?

I am a people person. Throughout my whole career I’ve been working in the technology industry, and don’t get me wrong, I love technology and all things that IT enables, but even more I love the people that come with the territory and everyone’s little peculiarities. Because we all have them, our customers, employees, partners, friends and families. But the fact is that the more we know and understand each other, the little quirks that you perceive as annoyance transforms into likability. So to get there, we need to have a common ground on how we interact and communicate with each other.

We have a number of core values at TIQQE and we were born with a strong culture that we want to make sure that we maintain over time.

  • Awesomeness – Always make our customers heroes, our teammates awesome
  • Autonomy – Let the teams be self driven with the knowledge that they’ll always do what is right for our customers
  • Ideas over status – Anyone can have the best idea. Encourage bravery in all to present smart thoughts. And be prepared to change your mind, without seeing it as a defeat.
  • Courage – We want to challenge current “truths” to achieve new things.

This isn’t just important to us. It’s our highest belief that this is what will make us succeed in our joint mission to “create a company where we all want to work” that we never will want to leave and in just that small quote comes big responsibility from everyone. In order for us all to take charge of our own personal #theTIQQEcode. We’re doing this work. Simply because it is our responsibility as a company to assure that everyone has the opportunity to affect what we are and who we are. And we want to do it Together.

What if we all were leaders and How many leaders can a company have? Here at TIQQE we believe that we can have as many leaders as we are employees. Let’s start with the definition of a Leader, which of course can be very individual. Forbes published an article of the most essential qualities that define great leadership a couple of years ago. Here is some of the qualities from that article:

  • Sincere enthusiasm – True enthusiasm for a business, its products or mission cannot be faked.
  • Integrity – Whether it’s giving proper credit for accomplishments, acknowledging mistakes or putting safety and quality first. Great leaders always do what’s right. Even if it isn’t the best thing for the current project or even the bottom line.
  • Communication skills – You can’t accomplish motivation and inspiration if you’re not a good communicator. Nor can you underestimate the importance of listening, as an integral part of communication.
  • Loyalty – True loyalty is ensuring that all team members have the training and resources to do their jobs. It’s standing up for team members in crisis and conflict.
  • Decisiveness – You are willing to take on the risk of decision making, with the knowledge that if things don’t work out, you’ll be held accountable. 
  • Empowerment – A good leader has faith in their ability to train and develop the employees. Because of this, they have the willingness to empower those they lead to act autonomously. When employees are empowered, they are more likely to make decisions that are in the best interest of the company and the customer as well.

All of the above, is something that I don’t believe is my exclusive right as my every-day work. I am convinced that all of us that are employed at TIQQE possess this within, and we all matter and have a part in the above.  We are all leaders of ourselves and we all just have to practice on it to maintain it and get better at it.

Imagine the difference between one or two people defining the truth for a whole company, rather than the whole company defining what we want the company to be together. What would the difference be in commitment to the company, the mission and purpose of our business? We believe that the difference is humongous. That’s why we invest in a leadership program for all our employees. We’re building trust, practice how we communicate and how we can coach each other, discuss and practice different tools, experiences, life and work. So if you wonder what’s happening in our office one Thursday a month? We’re preparing everyone to be tomorrow’s leaders today. 

People

Fanny Uhr just joined TIQQE

We are happy to welcome Fanny Uhr to our growing family as developer. We asked Fanny a couple of questions about her first impressions of TIQQE.

What did you know about TIQQE before you started?

Since my brother Johannes has been working at TIQQE since the beginning, I feel like I know this company pretty well. I knew that TIQQE is a growing serverless company with great AWS knowledge. I’ve always thought that TIQQE seemed to have great values and I feel like the way everyone takes care of each other is very rare to see.

Why did you want to join TIQQE?

My brother and TIQQE inspired me to study web development. When my first internship period started this spring, I got the chance to join the TIQQE family for 7 weeks. Little did I know, I got to chance to stay longer! The opportunity to learn new things and be a part of this team is better than I could’ve dreamed of when I started my education almost a year ago.

What was your first impression of TIQQE?

My first impression of TIQQE was how friendly everyone was and it felt like I was cheered on by everyone from day one. All my expectations of the company were confirmed to be true.

What is your role at TIQQE?

I will be working as a SysOps Tech for Mimiro.

How has your first time been at TIQQE?

My experience during my internship at TIQQE was exciting, instructive, fun and a bit different due to the COVID-19. I’ve been working from a safe distance at home with daily contact with smart and helpful people that’s been doing a brilliant job keeping up with questions and supporting me through the project.

What are you looking forward to in the nearest future?

I want to keep learning and continue to grow both as a developer and a person. I feel excited and thankful to be a part of such a smart and passionate team.

What do you know about TIQQE now?

I know that TIQQE is a company that wants their employees and customers to succeed. Everyone is professional and they stay true to what they believe in.

Welcome Fanny and thanks for sharing!

#theTIQQEcode

You think “off-shore”, we say multicultural! #part2

As mentioned in the previous blogpost, we want to enlighten the great possibilities to work in teams with a variety of cultures and time-zones. When working with TIQQE, you will work with four nationalities from three countries and in two time-zones. We are Swedes, Philippines, Italians and Chinese. And we’re really, really, proud of that.

So, to manage that kind of spread, both geographically and culture wise, how do we at TIQQE work to overcome the gaps and misinterpretations that (of course) comes with that?

Let us start with our friends in the Philippines. When they onboard a team, they will attend a ”Western Culture” training. And Yes. It’s needed. 

Because no matter from what angle you look at us in Sweden from the outside, we do things differently., We might think that the way we do things (everything between how we want to be managed and lead to how we’re running companies) is the norm for the world, but believe me. It’s not.

So when a manager from Sweden says ”I would really appreciate if I can have that piece of work on my desk on Wednesday”. We actually mean that ”I expect that it will be on my desk on Wednesday”. This can be interpreted in two ways, depending on the receiver. If it’s a Swedish person – he or she will have it done by Wednesday. If it’s a person from any other culture, it’s probably not that important since it’s just appreciated so it might wait until next week. To say the least, we Swedes are not always so crisp in our communication.

When we recruit into teams, we look at your personality, competence, how nice you are, your willingness to learn new things and your ability to grasp and understand the business that you’re going to work for. We found that teams where there’s a mixture of personalities, time-zones and competences are the strongest. Therefor we’re not looking for a copy of anyone already amongst us, we’re looking for unique people. 

So that’s before. What happens when you start?

Lets say that you’re about to be part of a TIQQE-team. You’ve been interviewed and the team wants you to start. First thing is that there is a ”meet and greet” where you just sit down and converse with your new team-members. The human connection is essential for succeeding. 

You will get an overview of the plan within the project so you will get an understanding for the work, and together with the team you will find a ”Goldielock-task” that you can execute (not to hard and not to easy) so that you feel that you’re contributing and that it’s not that scary with the new assignment.

We have a goal that a new team-member should be able to deploy something into the AT-environment the first day.

This is how we do our team-introduction. Both very simple and quite difficult.

Now you might wonder how we work and make sure we stay connected during our days?

To get the inside-story, look out for part three!

Read the first part here

Jobs

We’re hiring in Gothenburg!

At TIQQE, we’re proud of growing full-stack developers that has a passion for Serverless tech stack and architecture. That doesn’t mean that you have to know everything now and be a full blown tech lead, it means that you have the possibility to be one if you join us.

At TIQQE, we’re proud of growing full-stack developers that has a passion for Serverless tech stack and architecture. That doesn’t mean that you have to know everything now and be a full blown tech lead, it means that you have the possibility to be one if you join us.

We’re taking our presence in Gothenburg to the next level and we want to grow our office with nice and passionate techies. So if you have some experience of AWS, love to write code and wants to join a company where: 

  • humans comes first   
  • you will work in teams
  • you will have a tech-mentor & a designated buddy

If you’re interested in joining our TIQQE-family, please get in touch

Sofia Sundqvist

Chief Operating Officer

sofia.sundqvist@tiqqe.com

Alicia Hed

Recruitment Assistant

alicia.hed@tiqqe.com

#theTIQQEcode

Keeping up the company spirit

I believe that we, as leaders, have a big responsibility to keep up our company-spirits during these different times.

When push comes to shove is when the world turns upside down and we really have to prove ourselves to our employees. We have to show that we’re not only talk-the-talk, but that we also walk-the-talk. And it’s even harder when you don’t meet the people face-to-face. Everything that you do will be easier to interpret the wrong way, especially if most of the communication is in written words.

So, what can one do?

At TIQQE we’ve been working from home since 16th March. Now, almost seven weeks later there’s a new ”normal” at our company. In the offices we have – you’re not welcome if you have any flu-signs at all. We have a slack-channel where everyone that is planning to be in the office communicate with the others so that it becomes everyones free choice wether to be in the office or not. So being in the office is the one thing that you cannot do without regulations here at TIQQE.

Here is what we do. 

We’ve been practicing on conducting all our meetings on-line, and what we found is that with a few meeting-rules, it works as well, sometimes even better. We also learned the importance of having continuous communication. I would say that we are transparent in a normal world, but these days we’ve become better at it. Of course we have been forced to make tough decisions as well. We’ve cancelled sub-contractors in favor for our own employees, but we’ve been doing it with deep respect and love.

And with the joint intention to work together again once the world settles. I try to communicate with all employees in some way, pretty frequent. We still have our monthly meetings and me and Jacob show the truth, in numbers, and the actions we’re doing with words and slides. Every weekday we have an open online-channel, our lunch-hangout, where one can join from home and eat lunch and catch up with each-other. I don’t have the possibility to join every day, but I do it as often as I can and the discussions and talks are always energy-enriching. 

We have an eNPS system that we use, sending out questions every other week to all employees to see the temperature at TIQQE. And during these times, it was heartwarming and surprising that our numbers has gone up. So, to wrap this up. It’s not the big things that makes the difference, it’s the small things and what could be easier then to step up and walk-the-talk and be your word?

TIQQE eNPS January vs April compared to industry benchmark

People

Alicia Hed just joined TIQQE!

We are happy to welcome Alicia Hed to our growing family. Alicia is managing recruitment at TIQQE on a part time basis while studying Human Resource Management at Örebro University. We asked a couple of questions to Alicia about her first impressions of TIQQE and why she decided to join.

What did you know about TIQQE before you started?

To be honest I had no idea what TIQQE was, never heard of it and didn’t know what they were doing until a friend of mine told me that TIQQE was some sort of innovation company with great values.

Why did you want to join TIQQE?

I wanted to join the TIQQE team because of their visions. Their vision of taking care of the people no matter if it’s about employees or clients. They have an attitude that the future desire.

What was your first impression of TIQQE the first week?

My first impression about TIQQE was the feeling like I’ve joined a family. They take such good care of each other, spreads happiness and a lot of mutual respect against each other as colleagues but also as humans. They are all very passionated about what they’re doing.

What is your role at TIQQE?

My role at TIQQE is as a Recruitment assistant as I’m studying Human resource management at Örebro University.

How has your fist time been at TIQQE?

My first time at TIQQE has been very interesting as I’ve gotten the chance to develop in the recruitment area, but also in TIQQE as a company. I’ve noticed that you have great chances to learn new things and become better for everyday in whatever interest you may have. I have met great colleagues that are extremely humble and experts in their area which for me has been a motivation. A motivation to always be better than I were yesterday together with my colleagues. 

What are you looking forward to in the nearest future?

I look forward to basically just be a part of this journey and see TIQQE grow bigger than it was yesterday. Also, I of course look forward to see how far I can go in my career in HR.

What do you know about TIQQE now?

Now I know that TIQQE may be one of the best companies that I’ve met in my career. They are one step ahead and exactly what the IT market needs to take it to the next level.

Thanks for sharing Alicia!

#theTIQQEcode

Stop focusing on customers and employees!

In recent times we see a huge rise of companies stating that they are employee first or customer first company i.e. customer centric & employee centric, an organization which is out-side in and not inside out. I’m sure you have heard all of this before. But is this a recipe for success? In this blog I would like to challenge this and provide you with a different perspective.

Employees

In our companies’ employees are our most valuable assets, they are the ones who build services or products for our customers to consume. But are employees just employees or are they in-fact also people? I’m sure you will agree with me that all employees are also people who come from different backgrounds, have different opinions, different experiences, ideas, challenges etc. So why do we continue to talk about employee first, employee centric etc. Why not instead focus on the individual person instead and focus on their strengths and provide them with the best foundation for them to succeed? Because if we as an employer manage to make every person in the company seen, heard and engaged in the company’s mission – won’t success be the result?

Why aren’t I mentioning people’s weakness and how we should overcome them? Let’s go back to when you employed the new addition to your team, did you employ them because of their strengths or weaknesses? The answer is obvious, but does this mean we should never coach our people when something isn’t right? Of course not, however it’s about how we do it and for this to work there is one vital key ingredient which this person must have, and this is – to be humble and always have a willingness to develop. Then the person will be open to new ideas and other viewpoints than their own and that is when you will build a successful team with everyone bringing the best they have to the table.

Customers

Customers are so important and they help us to develop, they provide us with new areas to explore and of course they pay our bills and put our food on the table. Without our customers we wouldn’t have a company so you could easily argue that customers are very important for any company to succeed. But is it really the customers who make this happen or is it actually the people at the customer who enable this?

Employees are about the people and the same argument goes for customers, every interaction with our customers is with people. That’s why, as stated in the beginning of this blog, we need to focus on the people who we work with at customers. Focusing on understanding their challenges, what are keeping them up at night, what is required to make them successful and how we can help to enable this. Because if the people at customers are successful won’t that also result in the success of the customer?

TIQQE

At TIQQE we believe in people intimacy, we believe in focusing on the individual who ever you are, whether or not you are a customer, an employee or a partner. The main focus is how we enable success for you and in most cases, the people we meet are the people who can answer that question. How we get there? Let’s do that together.

We don’t come to you with a ready-made solution and thinking this will be the solution to your problem. We won’t turn to you as an employee thinking that we know where you are and what you want to achieve without hearing this from you. Together we can help you develop in the direction you desire.

Let’s focus on people intimacy!

As a child I was always told that a problem shared is a problem halved, so if you have a challenge facing you or looking for new employment where the focus is on you as an individual, then please don’t hesitate to reach out.