#theTIQQEcode

Keeping up the company spirit

I believe that we, as leaders, have a big responsibility to keep up our company-spirits during these different times.

When push comes to shove is when the world turns upside down and we really have to prove ourselves to our employees. We have to show that we’re not only talk-the-talk, but that we also walk-the-talk. And it’s even harder when you don’t meet the people face-to-face. Everything that you do will be easier to interpret the wrong way, especially if most of the communication is in written words.

So, what can one do?

At TIQQE we’ve been working from home since 16th March. Now, almost seven weeks later there’s a new ”normal” at our company. In the offices we have – you’re not welcome if you have any flu-signs at all. We have a slack-channel where everyone that is planning to be in the office communicate with the others so that it becomes everyones free choice wether to be in the office or not. So being in the office is the one thing that you cannot do without regulations here at TIQQE.

Here is what we do. 

We’ve been practicing on conducting all our meetings on-line, and what we found is that with a few meeting-rules, it works as well, sometimes even better. We also learned the importance of having continuous communication. I would say that we are transparent in a normal world, but these days we’ve become better at it. Of course we have been forced to make tough decisions as well. We’ve cancelled sub-contractors in favor for our own employees, but we’ve been doing it with deep respect and love.

And with the joint intention to work together again once the world settles. I try to communicate with all employees in some way, pretty frequent. We still have our monthly meetings and me and Jacob show the truth, in numbers, and the actions we’re doing with words and slides. Every weekday we have an open online-channel, our lunch-hangout, where one can join from home and eat lunch and catch up with each-other. I don’t have the possibility to join every day, but I do it as often as I can and the discussions and talks are always energy-enriching. 

We have an eNPS system that we use, sending out questions every other week to all employees to see the temperature at TIQQE. And during these times, it was heartwarming and surprising that our numbers has gone up. So, to wrap this up. It’s not the big things that makes the difference, it’s the small things and what could be easier then to step up and walk-the-talk and be your word?

TIQQE eNPS January vs April compared to industry benchmark

People

Alicia Hed just joined TIQQE!

We are happy to welcome Alicia Hed to our growing family. Alicia is managing recruitment at TIQQE on a part time basis while studying Human Resource Management at Örebro University. We asked a couple of questions to Alicia about her first impressions of TIQQE and why she decided to join.

What did you know about TIQQE before you started?

To be honest I had no idea what TIQQE was, never heard of it and didn’t know what they were doing until a friend of mine told me that TIQQE was some sort of innovation company with great values.

Why did you want to join TIQQE?

I wanted to join the TIQQE team because of their visions. Their vision of taking care of the people no matter if it’s about employees or clients. They have an attitude that the future desire.

What was your first impression of TIQQE the first week?

My first impression about TIQQE was the feeling like I’ve joined a family. They take such good care of each other, spreads happiness and a lot of mutual respect against each other as colleagues but also as humans. They are all very passionated about what they’re doing.

What is your role at TIQQE?

My role at TIQQE is as a Recruitment assistant as I’m studying Human resource management at Örebro University.

How has your fist time been at TIQQE?

My first time at TIQQE has been very interesting as I’ve gotten the chance to develop in the recruitment area, but also in TIQQE as a company. I’ve noticed that you have great chances to learn new things and become better for everyday in whatever interest you may have. I have met great colleagues that are extremely humble and experts in their area which for me has been a motivation. A motivation to always be better than I were yesterday together with my colleagues. 

What are you looking forward to in the nearest future?

I look forward to basically just be a part of this journey and see TIQQE grow bigger than it was yesterday. Also, I of course look forward to see how far I can go in my career in HR.

What do you know about TIQQE now?

Now I know that TIQQE may be one of the best companies that I’ve met in my career. They are one step ahead and exactly what the IT market needs to take it to the next level.

Thanks for sharing Alicia!

#theTIQQEcode

Stop focusing on customers and employees!

In recent times we see a huge rise of companies stating that they are employee first or customer first company i.e. customer centric & employee centric, an organization which is out-side in and not inside out. I’m sure you have heard all of this before. But is this a recipe for success? In this blog I would like to challenge this and provide you with a different perspective.

Employees

In our companies’ employees are our most valuable assets, they are the ones who build services or products for our customers to consume. But are employees just employees or are they in-fact also people? I’m sure you will agree with me that all employees are also people who come from different backgrounds, have different opinions, different experiences, ideas, challenges etc. So why do we continue to talk about employee first, employee centric etc. Why not instead focus on the individual person instead and focus on their strengths and provide them with the best foundation for them to succeed? Because if we as an employer manage to make every person in the company seen, heard and engaged in the company’s mission – won’t success be the result?

Why aren’t I mentioning people’s weakness and how we should overcome them? Let’s go back to when you employed the new addition to your team, did you employ them because of their strengths or weaknesses? The answer is obvious, but does this mean we should never coach our people when something isn’t right? Of course not, however it’s about how we do it and for this to work there is one vital key ingredient which this person must have, and this is – to be humble and always have a willingness to develop. Then the person will be open to new ideas and other viewpoints than their own and that is when you will build a successful team with everyone bringing the best they have to the table.

Customers

Customers are so important and they help us to develop, they provide us with new areas to explore and of course they pay our bills and put our food on the table. Without our customers we wouldn’t have a company so you could easily argue that customers are very important for any company to succeed. But is it really the customers who make this happen or is it actually the people at the customer who enable this?

Employees are about the people and the same argument goes for customers, every interaction with our customers is with people. That’s why, as stated in the beginning of this blog, we need to focus on the people who we work with at customers. Focusing on understanding their challenges, what are keeping them up at night, what is required to make them successful and how we can help to enable this. Because if the people at customers are successful won’t that also result in the success of the customer?

TIQQE

At TIQQE we believe in people intimacy, we believe in focusing on the individual who ever you are, whether or not you are a customer, an employee or a partner. The main focus is how we enable success for you and in most cases, the people we meet are the people who can answer that question. How we get there? Let’s do that together.

We don’t come to you with a ready-made solution and thinking this will be the solution to your problem. We won’t turn to you as an employee thinking that we know where you are and what you want to achieve without hearing this from you. Together we can help you develop in the direction you desire.

Let’s focus on people intimacy!

As a child I was always told that a problem shared is a problem halved, so if you have a challenge facing you or looking for new employment where the focus is on you as an individual, then please don’t hesitate to reach out.

People

Cajza Nydén just joined TIQQE!

We are thrilled to welcome Cajza Nydén to our growing family. Cajza is a fullstack developer and will strengthen one of our customer teams. We asked a couple of questions to Cajza about her first impressions of TIQQE and why she decided to join.

What did you know about TIQQE before you started?

I knew TIQQE as a young company that focuses on AWS and is growing fast.

Why did you want to join TIQQE?

It was TIQQE’s values that attracted me. As a junior developer I wanted to work at a place where I’m not only judged on how much I know now, but on what I’m able to learn as well and TIQQE values your willingness to learn just as high as your skills.

What was your first impression of TIQQE?

My first day was at the kick-off, where we had workshops on how to work towards our vision. I felt good to be allowed to be a part of that and it made me feel included from the very start. I got the impression that TIQQE doesn’t only talk the talk about listening to its people, they walk the walk. 

What is your role at TIQQE?

I’m a junior fullstack developer in a team working with Postnord. 

How has your first time been at TIQQE?

My first time at TIQQE has been really exciting! I have already learned so much and met so many smart and passionate people. It has been high tempo, learning by doing and very fun!

What are you looking forward to in the near future?

I look forward to to never stop learning and developing my skills further. 

What do you know about TIQQE now?

I now know that TIQQE is a company that really cares about its people, about its customers and about working with things they believe in.

Thanks for sharing Cajza!

#theTIQQEcode

Update from Christoffer

Follow our new colleague, Christoffer Pozeus, and his experience of joining TIQQE. Christoffer has documented his impressions of TIQQE as an employer in a series of vlogs – time for vlog #3.

Christoffer is passionate about technology and has been digging into the art of designing and building fault tolerant, self-healing, elastic and highly available systems on AWS for several years. He’s been working with some of the major automotive companies the past years and set up enterprise class architecture for autonomous driving initiatives.

In this vlog, Christoffer is just about to join the yearly kickoff with TIQQE at Loka Brunn and share his thoughts of the onboarding process so far.

Don’t miss his previous vlogs

vlog #1

vlog #2

vlog #3 – Christoffer is about to join the yearly kickoff at TIQQE

Thanks for sharing Christoffer!

#theTIQQEcode

New vlog from Christoffer

Follow our new colleague, Christoffer Pozeus, and his experience of joining TIQQE. Christoffer has documented his impressions of TIQQE as an employer in a series of vlogs – time for vlog #2.

Christoffer is passionate about technology and has been digging into the art of designing and building fault tolerant, self-healing, elastic and highly available systems on AWS for several years. He’s been working with some of the major automotive companies the past years and set up enterprise class architecture for autonomous driving initiatives.

In the last vlog, Christoffer shared his thinking before meeting everyone at TIQQE’s yearly christmas party. In this episode, he will reveal how he felt afterwards.

vlog #1

Thanks for sharing Christoffer!

vlog #2 – Christoffer shares his thoughts after meeting everyone the first time
People

Christoffer Pozeus is joining TIQQE

We’re proud to welcome Christoffer Pozeus to TIQQE. Christoffer is a cloud infrastructure architect who just recently passed the AWS Solutions Architect Professional certification. How is it to join TIQQE as an attractive talent in the IT industry? What are the first impressions? Why TIQQE? We asked Christoffer to document his experiences in a series of vlogs.

Christoffer is passionate about technology and has been digging into the art of designing and building fault tolerant, self-healing, elastic and highly available systems on AWS for several years. He’s been working with some of the major automotive companies the past years and set up enterprise class architecture for autonomous driving initiatives.

We asked Christoffer to document his recruitment process in his own words to catch the essence in why talented people prefer TIQQE compared to other opportunities. We will follow Christoffer from the initial recruitment to the onboarding with TIQQE and his first assignment in a series of vlogs so stay tuned!

Thanks Christoffer for the feedback!

vlog #1 – Christoffer shares his reflections of the recruitment process
Tiqqe

The next generation (IT) company

Imagine the possibility to start from scratch, to dig deep and reflect on what has worked and what hasn’t in our past. The opportunity to build something without the limitation of legacy, the opportunity to build the next generation (IT) company. For me, it’s a dream come true.

Soon reaching my 100 days at TIQQE, it has provided me with time to meet and get to know our amazing staff, to meet and understand our customers. Understand why they work with us and what challenges they are facing so we can build a successful future together.

But what does “next generation” actually means? For us, it’s about how we build and nurture our culture and how we get everyone involved. It’s about our technical excellence and how we drive digital transformation for our customers. It’s how we organize ourselves to avoid hierarchies and stay agile and fast. Most importantly, it’s about how we live our vision – #theTIQQEcode – to ensure a zero turnover of employees and customers.

Early on we understood that to be able to build the next generation IT company, we need to involve everyone. But how do you do that? In our support team, we don’t call us management team, we’ve read the books and designed company strategies before. Company strategies are great to provide directions and ambitions for the whole organization but there is always one thing missing – involvement. Employees are usually faced with a set strategy and have little influence over the company direction. Is that good for involvement? Of course not and that’s why our mission statement is “enable ideas, challenge the present, never stop learning and always be nice”. Our mission is designed to enable our vision and that’s why we needed to challenge the status quo in how to design and implement a company strategy. We just did that in our kickoff a couple of weeks ago and I would like to tell you about it.

We started our kick-off by sharing our vision, mission and objectives but strategy and tactics, i.e. the what and the how, was empty. All employees where divided in small groups of three to discuss how we best implement our vision and mission to meet our objectives. Each team came up with ideas of our strategic priorities (The what) and presented their findings to the rest of the company. In the end of the day, votes were handed out to each and everyone to vote for their favorites which resulted in a condensed set of strategic priorities. The next day, each team focused on the tactics, i.e. how to implement the strategy. After the voting procedure, the strategy and tactics was complete and will now be implemented during 2020.

The output was mind blowing and something we would never had been able to accomplish alone in our support team. I’m proud and honored to work with such great people who willingly contribute with what’s important – that’s one example of how we challenge the present to build the next generation (IT) company.

So how are we going to put our words into action, please follow us on our digital channels, Linkedin, Facebook and Instagram and we will share this next month.